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Change Internal ring type VVX500 only working from External calls

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Visitor

Change Internal ring type VVX500 only working from External calls

I am trying to change the ring type of a VVX500 phone, and I follow the steps of: 'Home', 'Settings', '1 Basic', '5 Ring Type', then change to the desired ring tone.

 

When calling into the phone, this new ring type does work if a call comes in from an External phone line, but if a call comes in from an Internal line (one of the extension numbers from our phones) the ring tone is still the default sound.

 

Can we change both Internal and External ring tones.  I am not trying to do anything fancy, just using the existing ring tones in the phone from the menu.

Thanks.

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Change Internal ring type VVX500 only working from External calls

Hello Eagle,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

 

The above FAQ explains the only way an external call can sound different to an internal call and your yet unknown SIP server and Software version need to support this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Visitor

Re: Change Internal ring type VVX500 only working from External calls

I am not looking to load new ring tones.

I just want to know how to use the existing ring types on Internal calls coming to my phone from another phone extension in our office.

Can this be done, or do these ring types only apply to calls coming in from an external phone call?

Thanks.

Message 3 of 4
Polycom Employee & Community Manager

Re: Change Internal ring type VVX500 only working from External calls

Hello Eagle,

again I can only refer to the FAQ post as your still yet unknown SIP server needs to support the usage of a SIP Info Header:

 

RingClass.PNG
This is all explained in detail.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4