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Change LAN settings of SoundStation IP via web interface

RMKA.Admin
Occasional Visitor

Change LAN settings of SoundStation IP via web interface

When I use the web interface to access the SoundStation IP, I am presented with a menu which contains

Home | General | Network | Sip | Line

 

I would have expected to find the network settings for the phone under the network menu but they are not there.  In fact, they are not under any of the menus.

 

How does one change the SoundStations LAN settings via the web interface?  Is there a hidden Conf page? I want to turn off the DHCP client and assign a fixed IP address.

 

I cannot tell you the model of SoundStation because that information is not provided via the web interface either.  And I can't just turn the device over to read the label because I am remote from that office - otherwise I'd be able to change the device settings on the device itself.

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Change LAN settings of SoundStation IP via web interface

Hello RMKA.Admin,

welcome to the Polycom Community.

Our phones software evolves over time so maybe its simply running an older software that does not display this information.

 

It is unfortunate but you will have to get someone to look at the physical phone for you. If the phone is provisioned from a server you may be able to get the MAC address and posting it here would enable myself to tell you the model.

 

At the end of the day we need to know this so we can advise you if you can flash a new software on it that would enable you to modify these settings.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
RMKA.Admin
Occasional Visitor

Re: Change LAN settings of SoundStation IP via web interface

Hello Steffen

 

Thank you for your reply.

 

The MAC address of the device is 00:04:F2:EC:AD9D

 

While I can appreciate that the software evolves over time, it is interesting to note that other equipment, of a similar vintage, displays model information, serial number and all sorts of other data which makes remote identification and support much easier.  Some equipment even provides an automated or semi-automated way of updating its firmware directly from the vendor.

 

Anyway, I'll send someone to that office during the week, if that's the only choice.

 

Regards

 

RMKA Admin

 

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Change LAN settings of SoundStation IP via web interface

Hello RMKA.Admin,

This SoundStation IP6000 was sold via Westcon back in January 2012.

 

Back in September released the initial UC Softwar 4.0.0 and December 2011 we released the maintenance UC Software 4.0.1 so whoever installed this phone had a chance to upgrade it to a current software offering most of the features mentioned by yourself.

 

Even the SIP Software 3.3.x would display a wealth of information in regards of serial number and current software version but it seems whoever installed it did not look into this option.

 

Please go ahead and upgrade this phone to UC Software 4.0.11

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4