Plantronics + Polycom. Now together as Poly Logo

Change Language

Highlighted
Occasional Contributor

Change Language

In my Sound Station IP 6000, I need to change the language but it throws error: Language change failed

Message 1 of 5
4 REPLIES 4
Highlighted
Polycom Employee & Community Manager

Re: Change Language

Hello oduran,

 

as in other Community Forums we expect users to at least use the forum search.

 

In order to make it more convinient for new users I have created a FAQ => here <=

 

You would have found:

 

Question: How can I change the Menu Language of my Phone?

Resolution: Please check => here <=

 

Please ensure in the future that you utilize this and other methods described before posting.

 

Best Regards

 

Steffen Baier


----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Occasional Contributor

Re: Change Language

My Polycom register-phone status-platform module: SSIP 6000 Assembly 3111, should I change the firmware or because I do not support changing the language.

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: Change Language

Hello Oduran

 

Quote:

 

 

In order to change the Menu Language the Phone running SIP 3.2.5 or older needs to download the Dictionaries from a Provisioning Server.

 


NOTE: Trying to change the Language on SIP 3.2.x or older used to cause an Error Message to be displayed if no Provisioning Server was present!

 

Download the Firmware matching your Software Version

 

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?

Resolution: Please check => here <= 

 

Install a provisioning Server and let the Phone load the Software as described => here <=

 

You can of course upgrade to the latest available Software for your SSIP6000 and no longer need a Provisioning Server.

 

Question: What SIP or UC Software Version or BootROM Version is supported by my Phone?

Resolution: Please check => here <=

 

Please read the FAQ

 

Best Regards

 

Steffen Baier

 

Polycom Global Services



----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Highlighted
Occasional Visitor

Re: Change Language

Guys,

I just found the cause of the problem! I did a test with a device SoundPoint IP 330 and I faced the same problem and found that the xml file can not have more 52KB size, to reduce the file size is possible to edit it and remove some lines that do not contain values ​​in them.
Message 5 of 5