Plantronics + Polycom. Now together as Poly Logo

Change Lync Call default to Work Number

SOLVED
Advisor

Change Lync Call default to Work Number

Hi,

 

Can you advise if we can change the default call type to use the Work Number of a contact instead of a Lync Call. We are in the process of moving users from a PBX system to Lync Enterprise Voice. The issue is that when a user with a Polycom phone selects a contact on their favorites screen it will make a Lync Call. If the user they are calling is not on Enterprise Voice yet, they are unable to answer the call.

 

Thanks,

Chris

 

UCS - 5.3.0.12074

Lync 2013

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Change Lync Call default to Work Number

Hello Chris,

I believe at present if the contact has an Email address then the Phone will try and dial the SIP URI aka Email.

 

A long press on the contact will show you the other numbers and you can then select the Phone Number instead.

 

I can only suggest to work with your Polycom reseller or Polycom Sales engineer directly to get this prioritized for a future software version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Change Lync Call default to Work Number

Hello Chris,

I believe at present if the contact has an Email address then the Phone will try and dial the SIP URI aka Email.

 

A long press on the contact will show you the other numbers and you can then select the Phone Number instead.

 

I can only suggest to work with your Polycom reseller or Polycom Sales engineer directly to get this prioritized for a future software version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2