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Change Network Devices Backgorund Real Presence Trio 8800

luca.lupi
Occasional Advisor

Change Network Devices Backgorund Real Presence Trio 8800

Hi all, 

my company asked me if it is possible to change the Network Devices Background (under settings->Basic->Preferences), but from what I can see, it's only possible to choose from a dropdown menu 3 default background .... can I upload a customized one?

 

Thank you

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Change Network Devices Backgorund Real Presence Trio 8800

Hello Luca,

This is currently not possible and only the built in backgrounds are available.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Will_Smothers
Occasional Contributor

Re: Change Network Devices Backgorund Real Presence Trio 8800

Steffen - Just like all the other Polycom moderator answers, your answer is not helpful at all! How about some insight as to whether Polycom has plans to address this or if others have requested this feature.

 

This issue needs to be addressed so that customers can brand their conference rooms. I purchased the device for my purposes not advertise for Polycom. Part of that is using my own corporate conference room background that we use in all our other Lync Room System meeting rooms.

 

This needs to be moved up and included as either a provisioning server option or a web interface option for the next release!

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Change Network Devices Backgorund Real Presence Trio 8800

Hello Will_Smothers,

welcome back to the Polycom Community.

 

Due to NDA regulations we are unable to discuss future software versions or features in an open community. Therefore my reply to the users question back in February stated what at that present time is possible.

SInce then new Software Versions have been released and therefore the community's VoIP FAQ now contains this post here:

 

Apr 5, 2016 Question:Can I customize the background Picture of a Polycom RealPresence Visual+ connected to a Polycom RealPresence Trio 8800?

Resolution: Please check => here <= for details.

 

I suggest you ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up posts.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Nathan_Kozlowski
Occasional Visitor

Re: Change Network Devices Backgorund Real Presence Trio 8800

Hi, can i have the best resolution for the display Background on my monitor ?

Message 5 of 5