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Change VVX 400/410 Softkey Function

Occasional Visitor

Change VVX 400/410 Softkey Function

We currently have some Polycom VVX 400 phones running UCS 5.4.0 and we wanted to change the function of the DND softkey.  I found this article for some SoundPoint IP 560's that we have and it functions perfectly (here).  I was wanting to do the same on our VVX series but it looks like they only have the softkey and menu option.  Is there a way to change the default function to work the same way as the IP560 phones do where it sends a '*76' call to update Asterisk and also updates the phone status?  Thanks for any help on this.

Message 1 of 2
Polycom Employee & Community Manager

Re: Change VVX 400/410 Softkey Function

Hello jarsever,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=


In addition you may want to disable the standard DND Softkey:


<test softkey.feature.doNotDisturb="0" />

and in addition the Menu Icon


<test homeScreen.doNotDisturb.enable="1" />

If you actually wanted to do it properly this guide => here <= provides information to utilize the SUBSCRIBE and NOTIFY method.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2