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Change key feature on vvx


Change key feature on vvx



I am working with UCS 5.4.4 on VVX300  and I want to change the action behind a key.


I need to remap the messages key (number 21) to dial a number.

with the following parameter, nothing happens when I press the key.


is there any mistake somewhere ?

Efk feature is enable.







Message 1 of 3
Polycom Employee & Community Manager

Re: Change key feature on vvx

Hello Kakiman,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=


Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=


both of the above contain examples and the EFK post also includes how to troubleshoot this via the phone logs.


I assume the ^ may cause the issue as I am not aware that you need that.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 2 of 3

Re: Change key feature on vvx

Hello Steffen,


I read these posts before opening this post, but i didn't get what i want

I will try again, removing the ^ and changing a few things


I let you inform




Message 3 of 3