• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎03-22-2012 12:59 PM

HP Recommended

How I can change the "order" of the lines in the display?

As it stands right now, I have a physical Line 1 then Line 2 button... But in the display, Line 2 is listed at the top... and Line 1 is below it..

 

Thank you.

4 REPLIES 4

‎03-23-2012 05:26 AM

HP Recommended

Hello Jose,

 

welcome to the Polycom Community.

 

Since UCS 4.0.0 the new Feature Flexible Line Key Assignment was enabled.  But this only applies to SoundPoint IP 450, 550, 560, 650, and 670 desktop phones.

 

For the SPIP 335 in your case you can only move the Caps of the Line keys around and change the order of the Hardware Buttons to match the appearance in the display.

 

key.SPIP335.8.function.prim="Line2" key.SPIP335.10.function.prim="Line1"

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-24-2012 05:40 PM

HP Recommended

Change the order in which the lines are specified in the config file. Works for me.

Was this reply helpful? Yes No

‎05-12-2012 05:06 AM

HP Recommended
@SteffenBaierUK wrote:

 

For the SPIP 335 in your case you can only move the Caps of the Line keys around and change the order of the Hardware Buttons to match the appearance in the display. 

Thanks, this does work for me (not OP, just looking for similar solution).

 

However, in this configuration, the LEDs next to the Line 1/Line 2 keys do not move with the new key assignments (I press Line 2 key, and Line 1 LED lights up).  Is there anything that can be done about that, or are those fixed?

 

Thanks,

 

-- Nathan

Was this reply helpful? Yes No

‎05-13-2012 06:57 AM

HP Recommended

@Nathan,

 

what Software Version are you testing this and have you contacted your Polycom Reseller or Polycom Support yet?

 

Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.