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Change the order of lines 1 and 2 in the display on SPIP335

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Occasional Visitor

Change the order of lines 1 and 2 in the display on SPIP335

How I can change the "order" of the lines in the display?

As it stands right now, I have a physical Line 1 then Line 2 button... But in the display, Line 2 is listed at the top... and Line 1 is below it..

 

Thank you.

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Change the order of lines 1 and 2 in the display on SPIP335

Hello Jose,

 

welcome to the Polycom Community.

 

Since UCS 4.0.0 the new Feature Flexible Line Key Assignment was enabled.  But this only applies to SoundPoint IP 450, 550, 560, 650, and 670 desktop phones.

 

For the SPIP 335 in your case you can only move the Caps of the Line keys around and change the order of the Hardware Buttons to match the appearance in the display.

 

key.SPIP335.8.function.prim="Line2" key.SPIP335.10.function.prim="Line1"

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

 

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Frequent Advisor

Re: Change the order of lines 1 and 2 in the display on SPIP335

Change the order in which the lines are specified in the config file. Works for me.

Message 3 of 5
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Valued Contributor

Re: Change the order of lines 1 and 2 in the display on SPIP335


@SteffenBaierUK wrote:

 

For the SPIP 335 in your case you can only move the Caps of the Line keys around and change the order of the Hardware Buttons to match the appearance in the display. 


Thanks, this does work for me (not OP, just looking for similar solution).

 

However, in this configuration, the LEDs next to the Line 1/Line 2 keys do not move with the new key assignments (I press Line 2 key, and Line 1 LED lights up).  Is there anything that can be done about that, or are those fixed?

 

Thanks,

 

-- Nathan

Message 4 of 5
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Polycom Employee & Community Manager

Re: Change the order of lines 1 and 2 in the display on SPIP335

@Nathan,

 

what Software Version are you testing this and have you contacted your Polycom Reseller or Polycom Support yet?

 

Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5