Plantronics + Polycom. Now together as Poly Logo

Changing *Park* action string for native Polycom Park feature (enabled via Enhanced Call Park)


Changing *Park* action string for native Polycom Park feature (enabled via Enhanced Call Park)

Phone Information
Phone Model VVX 400
Part Number 3111-46157-002 Rev:A
MAC Address 00:04:F2:DF:D8:46
UC Software Version
Updater Version

Voice Switch: Broadsoft


Human action:
Long press on BLF now with this new firmware gives option for Park or Blind both in config, and also on the phone, including selecting during a call, depending on configuration.. That's awesome!!! Thanks, Polycom! Woot (not being sarcastic; I truly am appreciative). Here's my issue..


Everything works as expected/hoped.. except.. when I press to select park for a given BLF, the feature uses FAC *68, and I need it to use *86..I have found syntax to update Retrieval and Directed Call Pickup as described =>HERE<= and also referenced with new Enhanced BLF parameters =>HERE<== 



I'm looking for something like:


..where values would be *codes just like the other two. [see "footnote" 1 below if interested..]


Last thing - before we circle around to setting up a softkey to use the *86 FAC, that we can do. (see one of my previous replies) That's not the issue.. it's just that one setting....


I will also submit via our vendor/direct as a Polycom partner); I'm just curious to know if anyone else has tried this and/or if someone is aware of parameter syntax to set the *park* string. Thanks y'all!


(I have left out the other requested information like phone logs because as far as I can see this comes down to either there's a parameter/syntax or there isn't. Phone is behaving just fine and as programmed)


[Footnote1: (the tense in my example is of course incorrect with regards to the fact that a call can't be parked until the Park string is processed, but hopefully the point comes across.)]

[Footnote2: (non-referenced) .. as things are currently, when I use the feature and try to park a call I end up blocking my outbound Caller ID because that's what we have *68 set to do.. so I know the feature is working in terms of dialing a string, it's just the wrong string..]


Message 1 of 3
Polycom Employee & Community Manager

Re: Changing *Park* action string for native Polycom Park feature (enabled via Enhanced Call Park)

Hello @Danny_Unger_360,


welcome back to the Polycom Community.


The parameter call.parkedCallString exists in the UCS configuration system. It’s in the sip-interop.cfg template


I opened a Documentation Bug so it gets added to the Admin Guide


Jan 14, 2015 Question:Finding the default values for configuration parameters for Polycom Phones?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3

Re: Changing *Park* action string for native Polycom Park feature (enabled via Enhanced Call Park)

Thanks, Steffen! I look forward to working on this today. Thank you for also pointing out the extra parameters (that may not have made it into the Admin guide.)

Message 3 of 3