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Changing SNTP server manually

Highlighted
Advisor

Changing SNTP server manually

Hi,

 

Is it possible to change the time server and GMT offset from the physical phone by going to Network Configuration > SNTP server?

 

My phone is using HTTPS provisioning and as I understand web portal settings override server downloaded configuration, but when I change SNTP server and offset on the phone itself it does not change the time after reboot.

 

PLease advise.

Message 1 of 10
9 REPLIES 9
Highlighted
Polycom Employee & Community Manager

Re: Changing SNTP server manually

Hello Nikita,

 

that completely depends what the DHCP server sends the phone.

 

I suggest you check here:

 

Jan 28, 2013 QuestionTime and Date flashing or unable to set time correctly

Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
Highlighted
Advisor

Re: Changing SNTP server manually

My DHCP server has no time set on it. Also I set 

 

tcpIpApp.sntp.gmtOffset.overrideDHCP="1"

 So that DHCP server wont override polycom time.

Message 3 of 10
Highlighted
Polycom Employee & Community Manager

Re: Changing SNTP server manually

Hello Nikita,

 

does the HTTPS server allow to store the Web overrides or there won't be any changes for the phone to load after a restart depending on the yet unknown software.

 

I suggest you check the logs of the phone.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 10
Highlighted
Advisor

Re: Changing SNTP server manually

Yes, HTTPS server allows overrides. When I change something on the web portal it it overrides server settings, for example NTP server and GMT offset. But when I do it on the phone itself in Admin Settings > Netrwork Configuration > SNTP Server it is applied.

Message 5 of 10
Highlighted
Polycom Employee & Community Manager

Re: Changing SNTP server manually

Hello Nikita,

 

that does not really answer the question.

 

Does the https server allow a PUT and does the phone running the unknown software upload a <mac>-phone.cfg or <mac>-web.cfg file containing the configuration change to the HTTPS Server?

 

I suggest you contact your Polycom reseller and / or Polycom support.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 10
Highlighted
Advisor

Re: Changing SNTP server manually

Maybe I explained it wrong way.

 

Is there a way to change time server and offset on the phone not with provisioning server  and not with web portal?

Message 7 of 10
Highlighted
Polycom Employee & Community Manager

Re: Changing SNTP server manually

Hello Nikita,

 

the Phone GUI only allows you to add/change a SNTP server and set the offset time but it does not allow you to set the DHCPoverride Parameter.

 

Usually if no DHCP timeserver is provided the phone will end up flashing a random time on the screen. Providing a SNTP address via the GUI or Web Interface should enable the phone to contact the NTP server and then show the time.

 

Still not knowing what software version you are running on the unknown phone may affect above statement and I had therefore recommended to contact your Polycom reseller for further support.

 

The FAQ post I linked above shows how to troubleshoot this via the phone logs.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 10
Advisor

Re: Changing SNTP server manually

We are running Polycom 450 , software version 3.2.2. 

 

DHCP  does not provide time server. When I make a change on phone GUI, it is not applied and the time does not change.

 

 

Message 9 of 10
Highlighted
Polycom Employee & Community Manager

Re: Changing SNTP server manually

Hello Nikita,

 

my final advise, apart from contacting your Polycom reseller, is to at least install a currently supported software.

 

For the SPIP450 that would be UCS 4.1.0, or UCS 4.0.4, or UCS 3.3.5 or at least SIP 3.2.6

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 10