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Changing Softkey Label through Macro when Softkey is Pressed

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Occasional Advisor

Changing Softkey Label through Macro when Softkey is Pressed

On an SPIP670, I'm attempting set up 3 softkeys that will execute dial codes to the IP PBX.

 

I need to change the labels on these softkeys, depending upon which softkey has been pressed.

 

No Key Has Been Pressed:

 

softkey.1.label="-Available-"

softkey.2.label="Out/Office"

softkey.3.label="Away"

 

"Out of Office" Key has been Pressed:

 

softkey.1.label="Available"

softkey.2.label="-Out/Office-"

softkey.3.label="Away"

 

"Away" Key has been Pressed:

 

softkey.1.label="Available"

softkey.2.label="Out/Office"

softkey.3.label="-Away-"

 

"Available" Key has been Pressed:

 

softkey.1.label="-Available-"

softkey.2.label="Out of Office"

softkey.3.label="Away"

 

I've tried to find information on how this might be done, on the forums here, and in the documentation, but haven't found anything that quite helps me.

 

John Rayfield, Jr.

 

Message 1 of 6
5 REPLIES 5
Highlighted
Polycom Employee & Community Manager

Re: Changing Softkey Label through Macro when Softkey is Pressed

Hello Hello John,,

very simple to answer.

 

This is not a supported feature and you would require to raise a feature request via your Polycom reseller providing a business case justifying this change.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Occasional Advisor

Re: Changing Softkey Label through Macro when Softkey is Pressed

Ok.

 

Is there any way to change a label, or light up a BLF light, from an 'external' source, through an http command or any other kind of 'command' to the phone?

 

John Rayfield, Jr.

 

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: Changing Softkey Label through Macro when Softkey is Pressed

Hello John,

not that I am aware off. Usually these features are server controlled.

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Occasional Advisor

Re: Changing Softkey Label through Macro when Softkey is Pressed

"Server Controlled" - yes, that is what I have in mind.  Is there an API of some kind, to the Polycom IP670 phone, through which I can change a label name or turn a BLF light on/off/change color, etc?

 

John Rayfield, Jr.

 

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: Changing Softkey Label through Macro when Softkey is Pressed

Hello John,

The community's VoIP FAQ contains this post here:

 

Jun 07, 2012 QuestionHow can I add a server based DND / Do not disturb and / or Call Forward?
Resolution: Please check => here <=

 

The above explains the server controlled side that would work with visual indications for the forward or DND feature.

 

This is the only functionality known to me as the "API" for the SPIP and SSIP Phones has not got access to any labels etc. that I am aware.

 

These older Phones will be end of sales in the foreseeable future so there is no further development that I am aware.

 

Again if you have a business case this may be different but needs to be worked via a Polycom sales engineer as already replied.



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6