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Changing VVX Parameters

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Occasional Visitor

Changing VVX Parameters

Brand new VoIP user, so pardon my ignorance here. I've searched through FAQs, but can't find the answer to my specific question.

 

We use VVX 410 and 501 phones with OnSIP. When transfering calls, instead of seeing the list of lines in the office, we first see a list of SIP addresses. We have to choose Lines to see the users instead. After doing searches on this, there are articles on using a feature called "up.OffHookLineView.enabled" to make the Lines view the default when off hook. Sounds like what we need.

 

The problem is, I can't figure out how to enable or change this parameter. I've looked through several user and admin guides, but they all seem to assume that you already know how to do this. I figured out how to connect to the phone via the Web Configuration Utility, but after looking through all the settings there, I can't find it there either.

 

So I just need to know how to enable this feature. I asked OnSIP about it, but they claim it's a Polycom issue, not an OnSIP issue. I'm looking for enough detail to know what menu on what device I need to go into, and then where to find such parameters so I can change them.

 

Thank you for your help.

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: Changing VVX Parameters

Hello phil@rmmn ,

 

welcome to the Polycom Community.

 

From the FAQ:

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Visitor

Re: Changing VVX Parameters

Thanks for the reply.

 

I'm afraid this reply still assumes a bit more knowledge about the phones and their programming than I am familiar with. I was hoping for something a bit more aimed at those with little or no experience with this.

 

But for starters, there are repeated references to a phone's software (UCS) version. It would be nice to know which one we have. Any direction as to where to find that would be helpful.

 

My understanding, though, is that when we set up OnSIP as our provisioning provider, they downloaded to our phones the software needed to work with their network. So it's not clear to me what we can and can't change and still have the phones work correctly with them.

 

As you can tell, this is all a bit confusing to me. I'm generally pretty tech savvy in the computer world. And our phones appear to be mini-computers configured to look/work like a phone. But the interface is still a bit cryptic to me, so I'm looking for some basic instructions to help me get acquainted with this world. Any help is appreciated.

Message 3 of 5
Polycom Employee & Community Manager

Re: Changing VVX Parameters

Hello phil@rmmn ,

 

the linked FAQ should contain sufficient information to work this out.

 

  • Basically open Notepad or any Editor like Notepad++
  • Copy this into Notepad: up.OffHookLineView.enabled
    <test up.OffHookLineView.enabled="1"/>
  • Safe this with an ending of .cfg
  • Import via the Web Interface
    Utilities > Import & Export Configuration > Import Configuration

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Occasional Visitor

Re: Changing VVX Parameters

Thank you! That's the kind of help I was looking for.

 

Don't see where to mark this as an "Accept as Solution." Please advise and I'll do so.

 

Phil

Message 5 of 5