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Changing backgrounds through provisioning Polycom Trio Visual +

Andres.Mora
Occasional Visitor

Changing backgrounds through provisioning Polycom Trio Visual +

Hi,

 

I have been trying to use a custom background on a Trio Visual + system.

 

As far as I understand, all I have to do is add the parameters to the config files for the base unit, correct? (i.e. Trio 800)

 

I have added:

 

<mr.bg mr.bg.selection="5" mr.bg.showPlcmLogo="1" mr.bg.url="URL">
</mr.bg>

 

But after restarting the system nothing happens. I have tried using only the mr.bg.selection alone with a different number, but the background doesn't change at all. All the other features pertaining to the Trio 8800 through provisioning do work as expected.

 

Am I supposed to use instead a separate cfg file for the Visual +?

Message 1 of 7
6 REPLIES 6
mmoncrief
Occasional Contributor

Re: Changing backgrounds through provisioning Polycom Trio Visual +

Is there a password to the server? For my FTP the URL ended up being ftp://username:password@IP/filename

Message 2 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Changing backgrounds through provisioning Polycom Trio Visual +

Hello all,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition the FAQ shows this here:

 

Apr 5, 2016 Question:Can I customize the background Picture of a Polycom RealPresence Visual+ connected to a Polycom RealPresence Trio 8800?

Resolution: Please check => here <= for details.

 

I have tested this in the past and it works and if you facing an issue please check your logs and provisioning server to see if the phone attempts to download the defined picture.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 7
Andres.Mora
Occasional Visitor

Re: Changing backgrounds through provisioning Polycom Trio Visual +

Hi,

 

Sorry about that. I have the latest UC

UC Software Version 5.4.3.2389

 

To try and troubleshoot, I am trying to just change the background to one of the built-in ones, but the mr.bg.selection="#" doesn't do anthing either. The system still displays the last set background.

Message 4 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Changing backgrounds through provisioning Polycom Trio Visual +


@SteffenBaierUK wrote:

 

 

I have tested this in the past and it works and if you facing an issue please check your logs and provisioning server to see if the phone attempts to download the defined picture.




 

Hello ,

welcome to the Polycom Community.

as outlined in the above reply please check your logs.

 

If you still struggle please open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 7
Andres.Mora
Occasional Visitor

Re: Changing backgrounds through provisioning Polycom Trio Visual +

When looking at the log of the Visual+ I see this line:

 

Server 'IP of Trio 8800' said 'MAC of Visual+.cfg' is not present

 

I added the .cfg for the Visual+ but do I need to declare in the .cfg for the Trio8800?

Message 6 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Changing backgrounds through provisioning Polycom Trio Visual +

Hello

The Visual+ does not need to be configured and all configuration changes are made on the Trio itself


Replied via a mobile devicd
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7