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Changing caller info

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Occasional Contributor

Changing caller info

Hi, 

 

After upgrading some Polycom Soundoint 650 to 4.1.1.0731 version we have realized that when an incoming call reaches the phone, the caller number that appears in the display is the "from" field of the INVITE SIP message. 

 

For example: 

 

If +34-681213895 calls the Polycom, it appears like sip:681213895@192.168.121.1.

 

The INVITE is:

 

 
INVITE sip:917831008@10.7.44.66 SIP/2.0
Via: SIP/2.0/UDP 10.238.248.113:5060;branch=z9hG4bKgnpq96109ojt3vhuf0s0.1
From: <sip:681213895@192.168.121.1;user=phone>;tag=762724236-1504682592624-
To: "Nieto Francisco Javier"<sip:917831008@iecinet.es>

 

 

So, how to change the caller info from

 

sip:XXXXXXXXX@A.B.C.D to just XXXXXXXXX  ??

 

 

Thanks in advance for your help.

Regards.

 

 

Message 1 of 6
5 REPLIES
Polycom Employee & Community Manager

Re: Changing caller info

Hello CST_SOPORTE,

welcome back to the Polycom Community.

 

In your post => here <= I advised you to upgrade to 4.0.11. You decided to use 4.1.1 instead.

The community's VoIP FAQ contains this post here:

 

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version  Call Server
4.0.X SIP Only
4.1.X LYNC Only



Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Contributor

Re: Changing caller info

Thanks a lot for your help!

 

We are now trying it in 4.0.12, and the problem seems to be resolved...

 

Thanks again.

Regards.

Message 3 of 6
Occasional Contributor

Re: Changing caller info

Hi again, 

 

As said, after downgrading to version 4.0.12,  that problem was resolved. But now we have noticed another one, very similar.

 

Now, when you press down arrow to see missed calls and call back to the caller, the phone number appears as "sip:XXXXXXXXX@A.B.C.D" (A.B.C.D is our Application Server), and if you try to call it, it fails.

 

We don´t even see that try in our SBC, the call doesn´t reach it. 

 

Is there any way to solve it? We would need it appears as just XXXXXXXXX.

 

 

Bootrom: 3.0.2.0024 updater 5.0.12.0033
Software: 4.0.12.0926

 

Thanks in advance, 

Regards.

Message 4 of 6
Polycom Employee & Community Manager

Re: Changing caller info

Hello CST_SOPORTE,

The latest Software is at present 4.0.13 so please always test the latest.


The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

In addition there is also a Parameter called URL Dialing

 

<test feature.urlDialing.enabled="0" />

Please provide at least some logs so community users can have a look at the incoming call.

 

If you struggle with the above please open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 5 of 6
Occasional Contributor

Re: Changing caller info

Hi Steffen, 

 

This command

 

feature.urlDialing.enabled="0"

works perfectly! It has resolved the issue.

 

Thanks a lot for your help.

Best Regards.

Message 6 of 6