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Changing the 'appearance' of Line Keys

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Occasional Advisor

Changing the 'appearance' of Line Keys

I'm setting up a system using an SPIP670 with three Extension Modules and 3CX for the IP PBX.

 

The first one or two line keys on the phone will be programmed for "Line".

 

The next several line keys on the phone will be programmed for some other functions (such as Do Not Disturb - basically Speed Dials).

 

I need some 'blank' spaces between some of these line keys (where the line keys are not programmed for anything).

 

I found an FAQ that explains how to do this, stating that 'lineKey.reassignment.enabled" must be set to '1'.  I've done this.

 

The configuration file for this phone is being generated by a template on the 3CX server.  I can modify this template and I did this to include the "lineKey.reassignment.enabled='1'" line and that did work.

 

The configuration file that is generated by 3CX, using this template, is using the "attendant." configuration parameters to set the actual information for each line key.

 

Do I understand correctly that I need to use the "lineKey." configuration parameters to set -how- the line keys, that are defined by the "attendant." configuration parameter, are displayed?

 

John

Message 1 of 6
5 REPLIES 5
Highlighted
Polycom Employee & Community Manager

Re: Changing the 'appearance' of Line Keys

Hello John,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 12, 2012 Question: Can I change / re-assign the appearance of  Line, BLF, Speed Dial and Presence Keys?

Resolution: Please check => here <=

 

The above explains this in detail.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Occasional Advisor

Re: Changing the 'appearance' of Line Keys

I've read that information.  Yes, it helps, but no, it didn't really answer my question.  You're right, it gives a lot of detail and I think that's where the problem lies.  I needed more of an 'overview', that would answer some very 'basic' questions, rather than jumping right into the details.  Frankly, I'm finding that this is common with Polycom's documentation.  It can be very detailed in many (if not, most) cases, but it fails to give a good, simple 'overview' of the subject.  So for someone who is new at working with Polycom products, it's somewhat confusing and somewhat overwhelming at times.

 

I did figure out the 'overview' of how this works and have got it working correctly now.

 

John Rayfield, Jr.

 

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: Changing the 'appearance' of Line Keys

Hello Hello John,,

If you believe the Polycom documentation and the FAQ post is to complex for yourself I can only encourage you to write your solution up in this post if you believe other users can profit from it.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Occasional Advisor

Re: Changing the 'appearance' of Line Keys

The Polycom document is good, very detailed, but it tends to skip over what I call an 'overview' of how some of the configuration details work.

 

For example, the Attendant functions set the actual 'values' for the BLF and SpeedDial Keys.  But in order to have more control over how those keys and their display names are 'arranged' on the phones, the LineKey funcitons are then used.  It took me a while to realize the 'relationship' between these two sets of functions, yet a very simple few lines of explaination is all it takes to clear that up.  And then again, that may be in the documention - somewhere.  Over 700 pages in the manual isn't exactly 'light reading' when you're trying to figure out how to do something that the customer has requested.  :-)

 

John Rayfield, Jr.

 

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: Changing the 'appearance' of Line Keys

Hello John,

again you are more than welcome to write this up in your own words so other users utilizing the search functionality may find this post useful.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6