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Changing the display for incoming calls on The VVX411

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Occasional Visitor

Changing the display for incoming calls on The VVX411

We were recently upgraded from firmware 5.7.0 to 5.9.4, after the update incoming calls went from coming up as a full screen display, to just at the very top of the screen, where the time and date are.  Which used to be more obvious when you were on a call, or receiving one.  Is there a way to change it back to the full screen again?

 

I'll attach what they used to look like, and what I am trying to get back.

 

It actually used to display full screen until the call ended.

 

Thanks!

3 REPLIES 3
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Polycom Employee & Community Manager

Re: Changing the display for incoming calls on The VVX411

Hello @PJerardIII ,

 

Welcome to the Poly Community.


From our FAQ:

 

May 28, 2015 Question: Can I change the way an inbound call is presented on the screen of a VVX phone?

Resolution: Please check => here <=

 

Check a backup of your configuration from:

<web up.osdIncomingCall.Enabled="0" />

To:

<web up.osdIncomingCall.Enabled="1" />

 

For 10 Seconds the call will be displayed full screen.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: Changing the display for incoming calls on The VVX411

Thank you Steffen,

 

Where would I add this code?  Or would I have my host Vonage add it?

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Changing the display for incoming calls on The VVX411

Hello @PJerardIII ,

 

Again I can only refer you to our FAQ:

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

Please work with Vonage for any follow-up questions as they control the configuration of your phone.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4