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Check phone status

JPPT
Occasional Contributor

Check phone status

I'd be curious to have this, too.  We suffer from some "lag" between pressing buttons on the phone and the phone actually responding.  It'd be nice to know if at that time the CPU or memory was pegged -- and/or if it was bloated configs.

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Show status on home screen VVX 410

Hello JPPT,

The question in this case is completely unrelated to your own query so I move this post and make it a new post.

 

We have various status menus as:

 

  • Menu > Settings > Status > Diagnostics > Graphs > CPU
  • Menu > Settings > Status > Platform > Configuration

If you are seeing a lag or delay issue you may have configured the phone outside of the allowed resources aka more than 50 BLF, Multiple Hotlines & BLF.

 

I suggest you open a ticket with Polycom support so we can replicate this using and account from your end.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
JPPT
Occasional Contributor

Re: Show status on home screen VVX 410

I don't see how that post was "completely unrelated". It was totally related. I want to see the status of the phone's CPU and Memory (as the original poster did) on the home screen so that when I have an issue (as the original poster did) we don't have to dive into menus. I just explained the issue that would cause me to want to have this status show on the home screen.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Show status on home screen VVX 410

Hello JPPT,

The original poster => here <= wanted to see the Agent Status aka Available, Busy, Away on the home screen rather than via a sub menu.

 

This is for example possible if registered to Skype for Business. I am still making inquiries for the original poster as they are using openSIP.

 

Your request is to see the CPU status of the phone on the IDLE screen which is not possible.  I therefore separated the unrelated post in my role as a Moderator.

 

You could use an EFK as shown => here <= or raise a Feature Request providing an Business case as explained here:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

 

Most likely your issue is caused by something else and following this up as already explained could bring this to a conclusion.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4