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Clear local source value during provisioning

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Occasional Contributor

Clear local source value during provisioning

Hi those at support,

 

I'm trying to autoprovision tens of phones at once and ran into this issue:

The recent changes to reg.1.address will not take effect, because of higher priority value.
Local: email@domain.com
Web: 133
Clear local source value before saving

 

I was forced to login to each phone and clear the variable manually though the web configuration portal, which was very time consuming.

 

Is there a way to clear variables while provisioning?

 

Thanks

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Polycom Employee & Community Manager

Re: Clear local source value during provisioning

Hello afanencoo,

welcome back to the Polycom Community.

 

Can you provide any feedback to => here <= before posting a new question?

Changes made via the Web GUI or the Phone UI have a higher priority than via configuration files.

 

Simply factory reset the phones and start using configuration files.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Polycom Employee & Community Manager

Re: Clear local source value during provisioning

Hello afanencoo,

welcome back to the Polycom Community.

 

Can you provide any feedback to => here <= before posting a new question?

Changes made via the Web GUI or the Phone UI have a higher priority than via configuration files.

 

Simply factory reset the phones and start using configuration files.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
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Occasional Contributor

Re: Clear local source value during provisioning

Thanks for the reply.

In this case, resetting the phone wasn't an option, as Web Config would be turned off, and no Option 161,160, 66 was set.
You've confirmed that there is no other option though!

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