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Click to call from browser

nick-smith
Occasional Visitor

Click to call from browser

I am trying to set up click to call from my browser to a Polycom Setpoint IP450. 

 

Using the firefox pluggin telify I can turn any telephone number displayed in the browser into a clickable link and can send via the telify options to a custom url. In the setpoint manual there is a couple of lines that seem to support that this could be done but as yet I cannot figure how it would work.

 

Anybody with a similar setup? Any tips would be greatly appreciated.

 

Message 1 of 11
10 REPLIES 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: Click to call from browser

Hello Nick,

 

welcome to the Polycom Community.

 

Your post may be better suited in the Technology & Solution Section => here <=

 

Running UCS 4.0.1 on your Phone (I have not tested this with an earlier Software Version) and enabling the PUSH authentication in the Phone you could use a simple:

curl --digest -u polycom:polycom -d "<PolycomIPPhone><Data priority="Critical">tel:\\1234567890</Data></PolycomIPPhone>" --header "Content-Type: application/x-com-polycom-spipx" http://10.252.75.169/push

 

to dial a number.

 

  • Example above uses polycom as a username and password for the PUSH authentication.
  • The IP of the Phone used in this example is 10.252.75.169
  • The Number dialed in this example is 1234567890

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 11
nick-smith
Occasional Visitor

Re: Click to call from browser

Ok looking into it i cannot see where to enable push on my phone. Is this an option on the updated software as i think the phone may still be on an older version.

 

In top of this im unsure of if the code you have specified should be sent as a link or hoasted as a script that I access somewhere?

 

Thanks for your help on this matter we seem to have many problems setting this up properly.

 

Message 3 of 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: Click to call from browser

Hello Nick,

 

the UCS 4.0.x Web Interface allows the Push modification as follows:

 

WebInterfacePush.png

 

Older SIP Versions (PUSH was added after SIP 3.1.0) have a differenly looking Web Interface but as mentioned the functionality to pass a URL directly was only added in UCS 4.0.0.

 

curl is a command line tool for transferring data with URL syntax and the example posted is a 1 line command.

The only Variable in the example is the 0123456789 Part that your application would need to provide.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 11
nick-smith
Occasional Visitor

Re: Click to call from browser

ok great thanks i will have a look at upgrading the firmware etc first then. Thanks for the help

 

Message 5 of 11
PCS
Occasional Visitor

Re: Click to call from browser

I have a Polycom IP 501 SIP and I would like to integrate a click-to-dial feature.  Is there some sort of software that I need to download? Any assistance would be much appreciated. Thanks!

Message 6 of 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: Click to call from browser

Hello PCS,

welcome to the Polycom Community.

Your phone is to old to utilize the above mentioned method as it does not support that level of software.

 

I am not aware of any third party tools that support the older legacy phones. 

 

You could push a web page to the phones browser and dial that way. This is described in the developer section.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 11
PCS
Occasional Visitor

Re: Click to call from browser

Thanks for the info.  Can you please elaberate on your statement "You could push a web page to the phones browser and dial that way". How is that done? Any additional info would help.  

Message 8 of 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: Click to call from browser

Hello PCS,

 

the Development section is already linked above.

 

In addition the VoIP community FAQ contains:

 

Feb 04, 2013 Question: Can I remotely control the Phone or send content to the Phone?

Answer: The <apps/> parameter can be used to utilize the push server controls and more information can be found => here <=

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 11
tom21
Occasional Visitor

Re: Click to call from browser

If my voip provider doesn't have a chrome or Firefox extension is it possible to enable click to dial on my vvx 410 phone? If so how do I do so?
Message 10 of 11