• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎11-09-2020 08:37 AM

HP Recommended

A Broadworks Outlook plugin we used to click to dial our old SoundPoint 301's has been discontinued and I was looking around for an alternate solution.

 

I've tried the solution at https://community.polycom.com/t5/VoIP-SIP-Phones/Click-to-call-from-browser/td-p/10760, but I get a 501 Not implemented response.

 

Is there any documentation as to what api's these old phones do support? The Broadworks plugin could obviously do it, but it might have been doing some SIP trickery.

3 REPLIES 3

‎11-09-2020 09:01 AM

HP Recommended

Hello @lantz83 ,

 

Welcome to the Poly Community.


The SPIP301 is end of support since  03/31/2013. At present we do not even know what software version this phone is running.

 

As outlined >here< I tested this last in UC Software 4.0.0 which is not a version that the SPIP301 can run. The latest version for this phone is 3.1.8 so I suggest to update and test again. If this is already running this version then it is not supported. There is no API for these old phones so maybe look at a more current model.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-10-2020 01:03 AM

HP Recommended

The phones are running 3.1.8.0070 already, so I guess we're out of luck. Thanks for the help though!

Was this reply helpful? Yes No

‎11-10-2020 01:17 AM

HP Recommended

Hello @lantz83 

 

I checked this internally and due to the fact that there is no Microbrowser support on this simple product the support for this feature was not included.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.