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Click to call on SoundPoint IP 301

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Occasional Visitor

Click to call on SoundPoint IP 301

A Broadworks Outlook plugin we used to click to dial our old SoundPoint 301's has been discontinued and I was looking around for an alternate solution.

 

I've tried the solution at https://community.polycom.com/t5/VoIP-SIP-Phones/Click-to-call-from-browser/td-p/10760, but I get a 501 Not implemented response.

 

Is there any documentation as to what api's these old phones do support? The Broadworks plugin could obviously do it, but it might have been doing some SIP trickery.

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Click to call on SoundPoint IP 301

Hello @lantz83 ,

 

Welcome to the Poly Community.


The SPIP301 is end of support since  03/31/2013. At present we do not even know what software version this phone is running.

 

As outlined >here< I tested this last in UC Software 4.0.0 which is not a version that the SPIP301 can run. The latest version for this phone is 3.1.8 so I suggest to update and test again. If this is already running this version then it is not supported. There is no API for these old phones so maybe look at a more current model.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: Click to call on SoundPoint IP 301

The phones are running 3.1.8.0070 already, so I guess we're out of luck. Thanks for the help though!

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Click to call on SoundPoint IP 301

Hello @lantz83 

 

I checked this internally and due to the fact that there is no Microbrowser support on this simple product the support for this feature was not included.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4