Combined Received Call List

SOLVED
Visitor

Combined Received Call List

In our office we are running the VVX 400 series of phones on the latest 5.9.1 software with FreePBX/Asterisk as the back end.

 

Our phones used to display the received calls list combined accross all the phones. So if a call that's coming in is ringing on multiple phones we would be able to see that call as answered on any phone even if it wasn't answered on that particular phone. Now they are showing split per phone. So if another phone answeres a call that call doesn't show up in any of the lists (received or missed) on any of the other phones (it still shows correctly on the phone that did answer the incoming call, properly).

 

We recently changed up the configuration files that we are pushing to these phones and for the life of me I can't figure out what configration setting changed this behaviour for us. I am also unable to find anything in the Admin guide that specifically talks about per-phone combining or splitting the received calls lists.

 

I would love to be able to revert this change but have no idea where to find and change this behavior.

Message 1 of 6
5 REPLIES
Polycom Employee & Community Manager

Re: Combined Received Call List

Hello @IgorD,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Other than feature.broadsoft.callLogs I am not aware of any feature which would explain what you claim to have had prior to your yet unknown change.

 

We need a little bit more information and feedback to even start to look at this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Visitor

Re: Combined Received Call List

Is that feature setting described anywhere in the Administrator guide? I can't seem to find the description for it anywhere and Googling it doesn't seem to turn much up. Did you mean feature.callList.enabled?

Message 3 of 6
Polycom Employee & Community Manager

Re: Combined Received Call List

Hello @IgorD,

 

Its in the 5.9.0 Admin Guide => here <=

 

This is an Broadsoft server only configuration and unless you somehow back ported this back to your Asterisk Platform I am unaware how this would work.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Highlighted
Visitor

Re: Combined Received Call List

That is blowing my mind right now because it for sure worked and we just have asterisk on the back end with FTP provisioning enabled. I have the old configuration files still saved, I think I'll revert the phones to those settings to confirm that I am not crazy and maybe then I can share the old config files and the new and maybe somebody smarter then me can tell me how I was able to make it work without having Broadsoft in the environment.

Message 5 of 6
Visitor

Re: Combined Received Call List

Ok, found the setting that I was actually looking for. I might not have explained it correctly in my original post but it's:

 

call.advancedMissedCalls.addToReceivedList="1"

Message 6 of 6