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Communicator C100S

Occasional Advisor

Communicator C100S

Communicator C100s is not detected in any of Laptop,When we plug the USB cable into Laptop ,it display "Device driver software not installed successfully" contact vendor for details.

rajesh s
Message 1 of 6
5 REPLIES 5
Polycom Employee

Re: Communicator C100S

 

Hello,

 

 

Please download the software for the C100s. I’m assuming that this will be used with Skype.

http://support.polycom.com/PolycomService/support/us/support/voice/communicator/communicator_c100s.h...

 

If the device is going to be used with our PVX software for video conferencing, please download this version of the software instead.

 

http://support.polycom.com/PolycomService/support/us/support/voice/communicator/communicator_c100.ht...

Message 2 of 6
Occasional Visitor

Re: Communicator C100S

I have a C100S. When I first plugged it in, it worked great. However, after a recent reboot, a get an error message that says the driver isn't installed. I tried downloading the software, it doesn't see the device either. I am not using Skype, but it was working with Lync and now doesn't.

 

I am using Windows 7. I purchased the device less than 3 months ago.

 

Please advise. I've recently read some reviews on this product and I believe there is a large user base who are experiencing this issue. I depend on this device for virtual meetings!

 

Sharon

 

Message 3 of 6
Polycom Employee & Community Manager

Re: Communicator C100S

Hello Sharon,

welcome to the Polycom Community.


@slcarver wrote:

I have a C100S. When I first plugged it in, it worked great. However, after a recent reboot, a get an error message that says the driver isn't installed. I tried downloading the software, it doesn't see the device either. I am not using Skype, but it was working with Lync and now doesn't.

 

I am using Windows 7. I purchased the device less than 3 months ago.

 

Please advise. I've recently read some reviews on this product and I believe there is a large user base who are experiencing this issue. I depend on this device for virtual meetings!

 

Sharon

 


The C100S is for SKYPE only and needs the SKYPE software installed.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Occasional Visitor

Re: Communicator C100S

I tried that as well. The device is not seen. Skype comes through my laptop speakers only. The device has a red/yellow ring when plugged in.

 

As I said, it worked for 3 months and then stopped.

Message 5 of 6
Polycom Employee & Community Manager

Re: Communicator C100S

Hello Sharon,

 

if it has worked them most likely something on your PC has changed. Did you install a new firewall or has a corporate administrator made any changes.

 

The unit works or Windows would not come up with the driver error message.

 

I would suggest you contact your Polycom Reseller for support but the drivers come from the Skype Software.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 6