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Compatibility Soundpoint IP33x with Alcatel Lucent Omni PCX Enterprise

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Frequent Advisor

Compatibility Soundpoint IP33x with Alcatel Lucent Omni PCX Enterprise

Hi,

 

I want to know about Polycom Soundpoint IP 33x compatibility with Alcatel-Lucent IP PABX OmniPCX Enterprise (OXE) release 9.x and10/10.1. I have customer want to use Polycom Soundpoint IP with Alactel-Luc OXE. But customer was asking whether Soundpoint IP certified or have officially testing with Alcatel Lucent IP PABX. Just in case if customer use and will have problem in daily use. The problem might have for features not for the quality or connection. Because lat time i heard that Soundpoint IP 33x was problem when OXE PIN feature enabled, after enter the PIN then OXE did not recognized the digits. This was occured OXE rel 7.x.

Thanks.

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: Compatibility Soundpoint IP33x with Alcatel Lucent Omni PCX Enterprise

Hello Sisob,

welcome to the Polycom Community.
 
In general Polycom IP Phones have been interoperability tested with several of our Partners => here <=

 

In general Polycom Partners usually only certify our SoundStation IP phones in order to provide professional conference phones if their own portfolio lacks this hardware.

 

These phones run the same software as our desktop phones so in theory they "should" be compatible but are not officially supported.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Frequent Advisor

Re: Compatibility Soundpoint IP33x with Alcatel Lucent Omni PCX Enterprise

Hello Steffen,

 

The link about partners that ha been interoperability test just for Soundpoint 5000/6000/7000/Duo. tHow about the inyteroperability test for  Soundpoint IP 33x, 550, 650?

 

Thanks.

Sinjo

Message 3 of 6
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Frequent Advisor

Re: Compatibility Soundpoint IP33x with Alcatel Lucent Omni PCX Enterprise

HI Steffen,

 

The reason i am asking the interoperability Polycom Soundpoin IP 33x, 550, 650 with Alcatel-Lucent IP PABX because i want to make sure that there are no issues after installation. 

 

Thanks.
Sinjo

Message 4 of 6
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Polycom Employee & Community Manager

Re: Compatibility Soundpoint IP33x with Alcatel Lucent Omni PCX Enterprise

Hello Sisob,

 

as explained above usually the interop partners test the conference phones to enhance their portfolio. They would usually not test our deskphones running the same software as this would not be profitable for them as they offer their own handset range.

 

You would need to liaise with Alcatel on this.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 6
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Frequent Advisor

Re: Compatibility Soundpoint IP33x with Alcatel Lucent Omni PCX Enterprise

Hi Steffen,

 

OK, understood.

 

Thanks.

Sinjo

Message 6 of 6