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Conference Phone not Reaching Carrier Long Distance Code Entry

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CrzyGK
Occasional Visitor

Conference Phone not Reaching Carrier Long Distance Code Entry

I've been working on this issue for some time and any help would be greatly appreciated...
 

I have a SoundStation IP 6000 connected to an IP Office with a Windstream PRI. I also use a third-part conferencing service that is a long-distance number. When I call that number from any other phone, the call connects and the phone recieves a long tone from the provider where they enter their long-distance access code, then the call completes with the conference number.

 

When I call that same number from the SoundStation, I do not receive the long tone to enter access-code, instead I recieve a message from the carrier that my call cannot be completed as dialed. According to the IP Office, both calls send the same digits out of the same PRI and both end in a state "Connected" with Windstream. The only difference that I can find in the Monitor Trace is the failed call ends shortly after it's connected.

I feel like I'm really grasping for straws here, but does anyone know of any data or anything that the SoundStation might be sending that's making it's way to Windstream and wouldn't be very visible in the IP Office?

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CrzyGK
Occasional Visitor

Re: Conference Phone not Reaching Carrier Long Distance Code Entry

Just in case this is useful for anyone else, here is what I found. I contacted Windstream and was able to narrow down the issue to a timer for the duration of the long-distance access tone. They were able to adjust it to a slightly longer value and we were able to reach the long-distance tone and enter the code.

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CrzyGK
Occasional Visitor

Re: Conference Phone not Reaching Carrier Long Distance Code Entry

Just in case this is useful for anyone else, here is what I found. I contacted Windstream and was able to narrow down the issue to a timer for the duration of the long-distance access tone. They were able to adjust it to a slightly longer value and we were able to reach the long-distance tone and enter the code.

View solution in original post

Message 2 of 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Conference Phone not Reaching Carrier Long Distance Code Entry

Hello CrzGK ,

welcome to the Polycom Community.

 

Was this change made on the Polycom end or anywhere else?

 

If yes can you post the relevant changes?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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