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ConferenceCall Sound Point IP 335 Lync Client Fail

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Occasional Contributor

ConferenceCall Sound Point IP 335 Lync Client Fail

Scenario:

- Lync Server 2013 CU1

- EndPoints: Lync Client, Polycom Phones CX 700, CX 3000 and Polycom IP 335 with UC Software 4.1.0.

- Lync Server have a rule to accept 4 digits extensions and transform in the format :+51XXXXX;ext=XXX

- All calls with 4 digits and sips works fine.

 

Problem:

- When a Lync Client make a conference dialing the sip user Ej: XXX@domain.com with a IP 335 the call crash.

- When a Lync Client make a conference dialing the format: tel:+51XXXXX;ext=XXX with a IP 335 the conference works fine.

- When a Lync Client make a direct call dialin the sip user Ej: XXX@domain.com works fine.

 

The problem only occurs in the conference with SoundPoints IP 335

Conference between Lync Clients and CX 700, CX 3000 Works Fine.

 

Thank you very much for your help

 

Francisco

 

 

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: ConferenceCall Sound Point IP 335 Lync Client Fail

Hello Francisco,

welcome to the Polycom Community.

The explanation is pretty simple.

 

The SPIP335 is not even LYNC 2013 certified and therefore not supported.

 

The SPIP335 is only fully LYNC 2010 certified.

 

Only the VVX500 and VVX600 support LYNC 2013 and are certified if running UCS 4.1.2 Rev B.

 

Please ensure to check the release notes of any future releases.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: ConferenceCall Sound Point IP 335 Lync Client Fail

Hello Francisco,

welcome to the Polycom Community.

The explanation is pretty simple.

 

The SPIP335 is not even LYNC 2013 certified and therefore not supported.

 

The SPIP335 is only fully LYNC 2010 certified.

 

Only the VVX500 and VVX600 support LYNC 2013 and are certified if running UCS 4.1.2 Rev B.

 

Please ensure to check the release notes of any future releases.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2