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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Scenario:

- Lync Server 2013 CU1

- EndPoints: Lync Client, Polycom Phones CX 700, CX 3000 and Polycom IP 335 with UC Software 4.1.0.

- Lync Server have a rule to accept 4 digits extensions and transform in the format :+51XXXXX;ext=XXX

- All calls with 4 digits and sips works fine.

 

Problem:

- When a Lync Client make a conference dialing the sip user Ej: XXX@domain.com with a IP 335 the call crash.

- When a Lync Client make a conference dialing the format: tel:+51XXXXX;ext=XXX with a IP 335 the conference works fine.

- When a Lync Client make a direct call dialin the sip user Ej: XXX@domain.com works fine.

 

The problem only occurs in the conference with SoundPoints IP 335

Conference between Lync Clients and CX 700, CX 3000 Works Fine.

 

Thank you very much for your help

 

Francisco

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Francisco,

welcome to the Polycom Community.

The explanation is pretty simple.

 

The SPIP335 is not even LYNC 2013 certified and therefore not supported.

 

The SPIP335 is only fully LYNC 2010 certified.

 

Only the VVX500 and VVX600 support LYNC 2013 and are certified if running UCS 4.1.2 Rev B.

 

Please ensure to check the release notes of any future releases.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello Francisco,

welcome to the Polycom Community.

The explanation is pretty simple.

 

The SPIP335 is not even LYNC 2013 certified and therefore not supported.

 

The SPIP335 is only fully LYNC 2010 certified.

 

Only the VVX500 and VVX600 support LYNC 2013 and are certified if running UCS 4.1.2 Rev B.

 

Please ensure to check the release notes of any future releases.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.