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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-04-2015 07:43 AM

HP Recommended

I'm having a problem conferencing with 2 internal Polycom VVX300 sets and an external number. After I dial the second number and press More -> Conference, my handset will show me as being on a conference call with both numbers, but the first number I called will still be on hold. Meanwhile the second number I call can still hear me. The regular procedure for conference calling works fine when I dial out from my handset to 2 external numbers. Can someone please tell me what the issue might be?

3 REPLIES 3

‎11-05-2015 12:04 AM

HP Recommended

Hello rhodge,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Sep 03, 2015 Question:How can I join two calls on a Polycom Phone?

Resolution: Please check this post => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-05-2015 07:36 AM

HP Recommended

Hi,

As I stated in my post, when I follow those steps to join calls with another office phone and an external number, the person on the first call cannot hear me even though my phone will show the call as a 3 way conference.

Was this reply helpful? Yes No

‎11-05-2015 09:18 AM

HP Recommended

Hello rhodge,

you original post did not state this and mentioned they are still on hold.

 

This may be a simple issue with a local or remote firewall so I can only ask you to check the actual call via this FAQ post:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

The above explains how you can verify that the RTP between the phones is flowing both ways.

 

If you are unable to do so please contact your Polycom reseller so they can open a Polycom service ticket for you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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