Plantronics + Polycom. Now together as Poly Logo

Config Files by Phone Type

Highlighted
Occasional Contributor

Config Files by Phone Type

I am provisioning phone through our own FTP Server.

I would like to have the phones automatically go to the provisioning server Using DHCP Scope Options and I have some of that figured out already.

 

My question is can I have the phones go to the server look at the default config file.  (What is the name of the default config file the phone looks for?)

The default config file then tells the phone if you = Real Presence Trio 8500 then goto

\Polycom\Conf\8500\8500.cfg

 

If anybody can let me take a look at a config file that does this or point me to the documentation I would appreciate it!

Message 1 of 2
1 REPLY 1
Polycom Employee & Community Manager

Re: Config Files by Phone Type

Hello @Brad Brownlee,

welcome back to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

    • Provide the exact Software Version of your Phone

 

    • Provide the Phone Model

 

    • Provide the Call Platform (aka openSIP, Skype for Business, Lync)

 

    • If applicable provide a backup of the phone in question

 

    • If possible provide a => Log <= and either attache them or use the => Code Tag <=. Consult the Troubleshooting Section found within the FAQ if applicable

 

    • If possible provide the MAC Address or Serial of the device

 

    • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

 

The FAQ contains this post here:

 

Oct 7, 2011 Question: Can I use substitutions when I provisioning my Phones?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2