When looking at the options around configurations I have come across a few variables in the substitution stricngs including:  [PHONE_MODEL], [PHONE_PART_NUMBER] , [MACADDRESS], and [PHONE_MAC_ADDRESS].


What is the difference between  [MACADDRESS], and [PHONE_MAC_ADDRESS] ?  Are these not the same in that it is the device mac address whether it is a Trio, VVX or any other device? 

Message 1 of 2
Polycom Employee & Community Manager

Re: Config substitution MACADDRESS vs PHONE_MAC_ADDRESS

Hello Patrick-j,

welcome back  to the Polycom Community.


A couple of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.


If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.


Could you therefore kindly go over them and mark or answer as appropriate ?


If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 



In regards of your new question the Substitution the is correct to use is [PHONE_MAC_ADDRESS]

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2