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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

buen dia tengo un problema con unos telefonos polycom del modelo 331 ya que al firmarse en mi conmutador este no acepta la hora y fecha del sistema, entre a la configuracion del telefono via web y le cambie para que tome la direccion del comutador y nada, dice que hay que actualizar el firnware pero no como hacerlo.

 

muchas gracaias por su ayuda.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello carloscanul,

 

I would suggest you rwork with your Polycom reseller and/or Polycom support directly.

 

The FAQ post explains all possibilities and how to troubleshoot this.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello carloscanul,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Jan 28, 2013 QuestionTime and Date flashing or unable to set time correctly

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

ya hice esas pruebas y ni asi funciona me toma la fecha de 31/12/2006 con horario de 6 horas adelantadas.

 

ya no se que mas pueda ser.

 

agradezco su ayuda

HP Recommended

Hello carloscanul,

 

I would suggest you rwork with your Polycom reseller and/or Polycom support directly.

 

The FAQ post explains all possibilities and how to troubleshoot this.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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