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Configure Polycom vvx 301 phone on Nice InContact

Occasional Visitor

Configure Polycom vvx 301 phone on Nice InContact

I have worked with the new system vendors support techs & they said to contact Polycom.

I have some Polycom vvx 301 phones which were on another system vendors setup. We are decommissioning the old system. Management wanted to move the phones from the old system to the new system by another vendor.

The phones have had multiple factory resets. The provisioning server, username, and password for the new provider has been entered.

I get <mac>.cfg file not found error.

Old vendor says phones are not locked to their system. The old vendor does not lock phones.
New vendor says phones are locked.

How do we unlock the phone to work on the new system?
How do we get the phones working on the new vendor?

Attached is a zip file with 3 files in it; 1) phone backup, 2) diagnostic file, and 3) log file of the phone I am working with.

Phone Model VVX 301
Part Number 3111-48300-001 Rev:A
MAC Address 64:16:7F:00:7E:CA
UC Software Version
Updater Version

The list of phones have been entered into the new vendor's system & assigned "700" numbers for the new system.

Polycom Employee & Community Manager

Re: Configure Polycom vvx 301 phone on Nice InContact



welcome to the Poly community.


Our Records show this phone was added to our Zero Touch Provisioning server by our Partner  Interactive Intelligence and at present is locked to them.


You can either contact II and ask them to remove this or send an email with a photo of the MAC to so we can remove it.


Best Regards


Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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