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Configuring Soundpoint 331 with Internode

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Occasional Visitor

Configuring Soundpoint 331 with Internode

Hi there,

 

I have a VoIP account with Internode, and I want to configure a new SoundPoint IP 331 phone to work with it.

 

The phone is running BootROM 4.2.2.0710 and Bootblock 3.0.2.0024.

 

It is connected via Ethernet cable and has a local IP address. It has connected properly to the network and I can succesfully ping it.

 

Any hints on how I can get going? I can't seem to find any documentation on how to set it up to use a standalone SIP account, rather than provision it on an enterprise server.

 

Thanks,


L.

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Configuring Soundpoint 331 with Internode

Hello Liam,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

The Software you stated is just the BootROM and not the SIP / UC Software Version.

 

Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=

 

To upgrade to the latet UC Software 4.0.9 follow:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Visitor

Re: Configuring Soundpoint 331 with Internode

Thanks Steffen. That worked really well.

 

I just uploaded the required firmware to a server, and pointed the phone to that. I think I first had to upgarde the BootROM before upgrading the SIP software, but it worked great. 

 

I've got the lines set up, and incoming calls are received and are fine, but outgoing calls cut out after five seconds. Any ideas why?

 

Thanks.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Configuring Soundpoint 331 with Internode

Hello Liam,

this should be something the support team of your service provider should help you with.

 

There are VoIP troubleshooting tips within this community or your reseller can contact Polycom support for you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4