Configuring Soundpoint 331 with Internode

Anonymous · ‎09-07-2015

Hi there,

I have a VoIP account with Internode, and I want to configure a new SoundPoint IP 331 phone to work with it.

The phone is running BootROM 4.2.2.0710 and Bootblock 3.0.2.0024.

It is connected via Ethernet cable and has a local IP address. It has connected properly to the network and I can succesfully ping it.

Any hints on how I can get going? I can't seem to find any documentation on how to set it up to use a standalone SIP account, rather than provision it on an enterprise server.

Thanks,

L.

SteffenBaierUK · ‎09-07-2015

Hello Liam,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

The Software you stated is just the BootROM and not the SIP / UC Software Version.

Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=

To upgrade to the latet UC Software 4.0.9 follow:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎09-08-2015

Thanks Steffen. That worked really well.

I just uploaded the required firmware to a server, and pointed the phone to that. I think I first had to upgarde the BootROM before upgrading the SIP software, but it worked great.

I've got the lines set up, and incoming calls are received and are fine, but outgoing calls cut out after five seconds. Any ideas why?

Thanks.

SteffenBaierUK · ‎09-08-2015

Hello Liam,

this should be something the support team of your service provider should help you with.

There are VoIP troubleshooting tips within this community or your reseller can contact Polycom support for you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question