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Configuring the Phone’s Keypad Interface

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Frequent Visitor

Configuring the Phone’s Keypad Interface

hi i would like to know how to change the Keypad Interface like instead of have newcall buttom and forward i change for something else

i am on vvx 310

 

thank you

 

Message 1 of 6
5 REPLIES 5
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Frequent Visitor

Re: Configuring the Phone’s Keypad Interface

Like instead of New call i would like to put to see my contact on lync 

 

i would be very greatfull if you could give me a very clear explaination about how to change any softkeys or add new softkeys 

 

thank you once again

 

matheus

 

Message 2 of 6
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Polycom Employee & Community Manager

Re: Configuring the Phone’s Keypad Interface

Hello Matheus,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 6
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Frequent Visitor

Re: Configuring the Phone’s Keypad Interface

Hi Steffen

 

i dont knw where do i put this code sorry . i have 600 phones here to be add some softkeys if yo could help me 

 

thank you

matheus

Message 4 of 6
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Polycom Employee & Community Manager

Re: Configuring the Phone’s Keypad Interface

Hello Matheus,

 

I suggest you check the following post's:

 

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

You basically need to create a file that contains the changes you want to make to the phone. This file needs to be loaded via the 000000000000.cfg or <mac>.cfg and in order to do so a provisioning server is required.

 

The FAQ contains plenty of details on this.

 

For additional support your Polycom reseller should be consulted.

 

Best Regards

 

Steffen Baier

 

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 6
Highlighted
Frequent Visitor

Re: Configuring the Phone’s Keypad Interface

is there any possibility to set up a softkey for lync contacts ? 

 

thank you

Message 6 of 6