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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I've been trying to setup the config files for IP 550 phones and I'm quiet confused on what to FTP server.  In the UC software 4.0.1 release there are alot of items in the folder.  There several config files, pictures and other things that i really dont know what to do.  What need to go in and what does not?  What do i need to change.  According to what i read, this is suppost to be less hassel and less files to load, but it looks like to me there is alot more to do and a lot more confusing than the IP 501 configs and phone setup info.  Basically i need help on what i need to use and what is actual garbage that can be ignored.

2 REPLIES 2
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And i have no experience really on setting this up.  Learning as i go with no help from polycom at all lol

HP Recommended

Hello chrisdunn,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

and

 

Mar 08, 2013 QuestionWhat files does my phone download or upload and why?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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