Plantronics + Polycom. Now together as Poly Logo

Confusion with VVX line keys

SOLVED
Advisor

Confusion with VVX line keys

Hi Steffen/Community

 

I'm having some confusion with provisioning line keys for the vvx500 - UC 5.5.0.20556.

 

I have an expansion pad, but have seen that you can only configure 12 line keys per registration.

 

So, with this in mind, how is it possible to fill the entire expansion pad (3x28 keys) with BLFs, or is this not possible?

 

If not possible, what is the advantage in having the expansion?

 

Also, I've confiured 20 BLFs for the phone, but can provision only 12 keys, so 12 show. But then when I add another in the phones web interface, the rest show up. Why is this? 

 

I've set reg.1.lineKeys="34"

 

I've had a good read of the docs, here, and here and the official docs, and admin guides for the phones and am a little confused.

 

I basically want to find a way to provision all the keys on the expansion with BLFs.

 

 

Many thanks, 

 

Joe

Message 1 of 10
9 REPLIES 9
Polycom Employee & Community Manager

Re: Confusion with VVX line keys

Hello Joe,

welcome back to the Polycom Community.

So you have 1x VVX and 1x Expansion Module?

 

The limitations are as follows (to my knowledge):

 

  • Maximum 50 BLF / Busy Lamp Field Subscriptions per Phone (attendant.uri or attendant.resourceList.*)
  • Maximum 64 Buddy Watch Subscriptions per Phone

Usually if the flexible line key features => here <= is NOT used the phone would auto populate the phone first and then use the free spaces on the Expansion modul (Smart Paging)

 

If the  flexible line key features => here <= is used you MUST define every single key via a configuration file including the line key(s) and where this should be placed on the phone.

 

I am not sure what you specifically mean by a BLF and Line Key.

 

A BLF is something completely different (attendant.uri or attendant.resourceList.*) to an actual line registration (reg.x.address).


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 10
Polycom Employee & Community Manager

Re: Confusion with VVX line keys

Hello Joe,


Just to add to this.

 

For a VVX600 as an example the maximum Line keys are 16 but it may depend how many columns you are displaying on the main phone.

 

  • Menu => Settings => Basic => Preferences => Idle Screen Settings

The above allows you to have up to 4 columns.

 

With an expansion module the maximum line keys for a VVX600 can go up to 34. 

 

Check the "Maximum Number of Registrations Per Phone" Section in the UC Software 5.5.0 Admin Guide for any additional details.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 10
Advisor

Re: Confusion with VVX500 line keys

Hi and thanks for our quick reply Steffen.

 

I've been quite specifc with indexes as to where my keys shoud go. Seen below;

 

 

<CONFIG_FILES
 
 
lineKey.1.category="Line"
lineKey.2.category="BLF"
lineKey.3.category="BLF"
lineKey.4.category="BLF"
lineKey.5.category="BLF"
lineKey.6.category="BLF"
lineKey.7.category="BLF"
lineKey.8.category="BLF"
lineKey.9.category="BLF"
lineKey.10.category="BLF"
lineKey.11.category="BLF"
lineKey.12.category="BLF"
lineKey.13.category="BLF"
lineKey.14.category="BLF"
lineKey.26.category="BLF"
lineKey.1.index="1"
lineKey.reassignment.enabled="1"

attendant.behaviors.display.remoteCallerID.automata="0"
attendant.behaviors.display.remoteCallerID.normal="1"
attendant.behaviors.display.spontaneousCallAppearances.automata="0"
attendant.behaviors.display.spontaneousCallAppearances.normal="0"
attendant.reg="1"
 
up.numOfDisplayColumns="2"
 
attendant.resourceList.2.address="12349*752"
attendant.resourceList.3.address="12349*210"
attendant.resourceList.4.address="12349*216"
attendant.resourceList.5.address="12349*211"
attendant.resourceList.6.address="12349*219"
attendant.resourceList.7.address="12349*834"
attendant.resourceList.8.address="12349*233"
attendant.resourceList.9.address="12349*697"
attendant.resourceList.10.address="12349*215"
attendant.resourceList.11.address="12349*733"
attendant.resourceList.12.address="12349*200"
attendant.resourceList.13.address="12349*200"
attendant.resourceList.14.address="12349*200"
attendant.resourceList.26.address="12349*299"

attendant.resourceList.2.label="Jane"
attendant.resourceList.3.label="Yealink W52P"
attendant.resourceList.4.label="12349*216"
attendant.resourceList.5.label="Yealink T28P"
attendant.resourceList.6.label="theLastPhone"
attendant.resourceList.7.label="Jim"
attendant.resourceList.8.label="KX-UT133"
attendant.resourceList.9.label="jon"
attendant.resourceList.10.label="Jim"
attendant.resourceList.11.label="Yuuuuuurp"
attendant.resourceList.12.label="Snom 760"
attendant.resourceList.13.label="Test"
attendant.resourceList.14.label="Test"
attendant.resourceList.26.label="Chick McChick"

attendant.resourceList.2.type="normal"
attendant.resourceList.3.type="normal"
attendant.resourceList.4.type="normal"
attendant.resourceList.5.type="normal"
attendant.resourceList.6.type="normal"
attendant.resourceList.7.type="normal"
attendant.resourceList.8.type="normal"
attendant.resourceList.9.type="normal"
attendant.resourceList.10.type="normal"
attendant.resourceList.11.type="normal"
attendant.resourceList.12.type="normal"
attendant.resourceList.13.type="normal"
attendant.resourceList.14.type="normal"
attendant.resourceList.26.type="normal"

 

So In my mind that shoud be ok? but because each time I provision the phone, I get 11 line keys with BLF labels, and one registration line key.

 

BLF = BLF line key (going to Utilities > line key config > setting blf line key)

 

Line keys - key for a line.

How do I provision 50 BLF line keys?

Message 4 of 10
Polycom Employee & Community Manager

Re: Confusion with VVX500 line keys

Hello Joe,

welcome to the Polycom Community.

The attendant.resourceList.* entries have to be sequentially aka 1 to 14 in case of your example.

 

You then use the lineKey.X.category in order to define via the X where the key should appear.

 

Lets say you use attendant.resourceList.1 for a number and you want it to be on Key 14 you would use the lineKey.14.category.

 

Basically the sequence from attendant.resourceList.* defines the order they appear.

 

If you still struggle with this please go ahead and open a support ticket with your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 10
Advisor

Re: Confusion with VVX500 line keys

Yeah, I confused myself with the index number, thanks for this

Message 6 of 10
Occasional Visitor

Re: Confusion with VVX line keys

Is this setting available via the Web Interface? I can't find it.

Thanks

 

Rick


@SteffenBaierUK wrote:

 

 

  • Menu => Settings => Basic => Preferences => Idle Screen Settings

The above allows you to have up to 4 columns.

 


 

Message 7 of 10
Polycom Employee & Community Manager

Re: Confusion with VVX line keys

Hello RickEveleigh,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition this is not available via the Web.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 10
Occasional Visitor

Re: Confusion with VVX line keys

Thanks Steffan

 

Phone version is VVX 5.5.0.20556

 

But it sounds like your answer is 'setting not available in web interface' anyway!

 

Rick

Message 9 of 10
Polycom Employee & Community Manager

Re: Confusion with VVX line keys

Hello Rick,

you can always generate a valid configuration file and then import it via the web interface.


Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 10 of 10