The users save contacts to the directory, on the old provider, the phones will keep this list when they are restarted. However we have recently moved the phones to another provider and the contact directory is removed whenever the phones are restarted. The new provider say that this shouldn't be happening.
Any ideas on what may be causing this.
Hello @Synergy-UK ,
Welcome to the Poly Community.
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
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