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Controlling default softkeys in Lync mode for IP 650

SOLVED
Ganesh
Advisor

Controlling default softkeys in Lync mode for IP 650

Hello ,

                           I have a Polycom650/ FW 4.1.1/ Lync mode. I need to redefine softkeys. For that I am trying to hide default softkeys. Newcall/Forward/MyStat/Contacts/Sign In and able acheive for most by following settings.

 

 <feature feature.enhancedFeatureKeys.enabled="1" softkey.feature.mystatus="0" softkey.feature.forward="0" softkey.feature.buddies="0"/>

 

However softkey.feature.newcall="0" , softkey.feature.signin="0"  did not work.

 

May I know the correct parameter for that?.

 

Thanks.

 

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Controlling default softkeys in Lync mode for IP 650

Hello ganesh,

The community's VoIP FAQ contains this post here:

Jan 14, 2016 Question:Finding the default values for configuration parameters for Polycom Phones?

Resolution: Please check => here <=

 

Checking against the above or the Admin Guide shows that softkey.feature.signin is not a valid parameter.

 

softkey.feature.newcall="0" should work and if it does not please work via the known escalation channel.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Controlling default softkeys in Lync mode for IP 650

Hello ganesh,

The community's VoIP FAQ contains this post here:

Jan 14, 2016 Question:Finding the default values for configuration parameters for Polycom Phones?

Resolution: Please check => here <=

 

Checking against the above or the Admin Guide shows that softkey.feature.signin is not a valid parameter.

 

softkey.feature.newcall="0" should work and if it does not please work via the known escalation channel.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
Ganesh
Advisor

Re: Controlling default softkeys in Lync mode for IP 650

Thanks Steffen. 'newcall' works. Must be my mistake. But I am searching for 'signIn'.

 

Regards,

Ganesh

Message 3 of 4
Ganesh
Advisor

Re: Controlling default softkeys in Lync mode for IP 650

Hi Steffen,

      I managed to get it. Just to share.

 

 Hiding default keys in Lync mode / IP650/ Firmware 4.1.1

 <feature feature.enhancedFeatureKeys.enabled="1" softkey.feature.mystatus="0" softkey.feature.forward="0" softkey.feature.buddies="0" softkey.feature.newcall="0" softkey.feature.simplifiedSignIn="0"/>

 New call=softkey.feature.newcall
 Forward =softkey.feature.forward
 Contacts=softkey.feature.buddies
 MyStat=softkey.feature.mystatus
 SignIn=softkey.feature.simplifiedSignIn

Message 4 of 4