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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello ,

                           I have a Polycom650/ FW 4.1.1/ Lync mode. I need to redefine softkeys. For that I am trying to hide default softkeys. Newcall/Forward/MyStat/Contacts/Sign In and able acheive for most by following settings.

 

 <feature feature.enhancedFeatureKeys.enabled="1" softkey.feature.mystatus="0" softkey.feature.forward="0" softkey.feature.buddies="0"/>

 

However softkey.feature.newcall="0" , softkey.feature.signin="0"  did not work.

 

May I know the correct parameter for that?.

 

Thanks.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello ganesh,

The community's VoIP FAQ contains this post here:

Jan 14, 2016 Question:Finding the default values for configuration parameters for Polycom Phones?

Resolution: Please check => here <=

 

Checking against the above or the Admin Guide shows that softkey.feature.signin is not a valid parameter.

 

softkey.feature.newcall="0" should work and if it does not please work via the known escalation channel.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello ganesh,

The community's VoIP FAQ contains this post here:

Jan 14, 2016 Question:Finding the default values for configuration parameters for Polycom Phones?

Resolution: Please check => here <=

 

Checking against the above or the Admin Guide shows that softkey.feature.signin is not a valid parameter.

 

softkey.feature.newcall="0" should work and if it does not please work via the known escalation channel.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffen. 'newcall' works. Must be my mistake. But I am searching for 'signIn'.

 

Regards,

Ganesh

HP Recommended

Hi Steffen,

      I managed to get it. Just to share.

 

 Hiding default keys in Lync mode / IP650/ Firmware 4.1.1

 <feature feature.enhancedFeatureKeys.enabled="1" softkey.feature.mystatus="0" softkey.feature.forward="0" softkey.feature.buddies="0" softkey.feature.newcall="0" softkey.feature.simplifiedSignIn="0"/>

 New call=softkey.feature.newcall
 Forward =softkey.feature.forward
 Contacts=softkey.feature.buddies
 MyStat=softkey.feature.mystatus
 SignIn=softkey.feature.simplifiedSignIn

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