Solved: Core File for New VVX 201

joshelson · ‎09-10-2015

Hello,

I am testing out the new VVX 201\101, and the very first thing that happed when it booted was for it to upload a core file to our provisioning server (set via option 160).

After uploading the core file, it then rebooted and went on to pull our standard set of cfg files and the 5.4.0 software from our server. The phone came online, but the main number pad was disabled. A power cycle seemed to fix this, and the phone operated normally.

I ran a factory reset, and it once again uploaded a core file on first boot after the reset, but had no number pad issue the second time around. While everything seems to be working fine now, the core dumps make me a little hesitant to say these are ready for us to start selling. Can you take a look at the core files for me?

Thank you!

SteffenBaierUK · ‎09-10-2015

Hello joshelson,

welcomo back the Polycom Community.

I have send out an internal email to the relevant teams but we would need to get this opened as a support ticket as soon as you can.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎09-10-2015

Hello joshelson,

welcomo back the Polycom Community.

I have send out an internal email to the relevant teams but we would need to get this opened as a support ticket as soon as you can.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Core File for New VVX 201

Core File for New VVX 201

Re: Core File for New VVX 201

Re: Core File for New VVX 201