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Corporate Directory - Background Sync

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Frequent Visitor

Corporate Directory - Background Sync

Hi 

 

When contact records are added to the handset local directory these records are matched whenever an incoming/outgoing call is recieved/made and thereby if a match is found then the name is displayed instead of the number.

 

If using corporate directory on SoundPoint handsets (LDAP) with background sync enabled

(dir.corp.backGroundSync=1)

 

Does this also mean that the handset will try to match the incoming CLI with LDAP entries it has cached and thereby display the name of the matched entry? Does this also work for outgoing calls?

 

 

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Corporate Directory - Background Sync

Hello george,

welcome to the Polycom Community.

Incoming number identification / matching only works with the local directory.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Corporate Directory - Background Sync

Hello george,

welcome to the Polycom Community.

Incoming number identification / matching only works with the local directory.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2