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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi all,

 

I got the corp directory pointing to my LDAP server and cal search and see users first name. last name and extension number. The only thing I don't see is the dial button. Is there a specific function to show the dial button in the corp directory?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello NPereira,

 

again not really knowing if there are any configuration issues the suggestion would be to work with your Polycom reseller and/or Polycom support directly.

 

In my Lab using:

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- PlcmConversionCreatedFile version=1.2 converted=Wed Jun 22 13:50:12 2011 -->
<!-- LDAP Example for Active Directorty Server -->
<!-- 10.252.75.201-->
<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">
<feature feature.corporateDirectory.enabled="1"/>
  <dir>
    <dir.corp dir.corp.address="ldap://xxx.xxx.xxx.xxx" dir.corp.backGroundSync="0" dir.corp.baseDN="dc=t3voipuk,dc=lab" dir.corp.filterPrefix="(objectclass=person)(!(objectclass=computer))(telephoneNumber=*)" dir.corp.password="password" dir.corp.scope="sub" dir.corp.port="389" dir.corp.transport="tcp" dir.corp.user="ldap@t3voipuk.lab">
      <dir.corp.attribute dir.corp.attribute.1.label="Last Name" dir.corp.attribute.1.name="sn" dir.corp.attribute.1.type="last_name " dir.corp.attribute.2.label="First Name" dir.corp.attribute.2.name="givenName" dir.corp.attribute.2.type="first_name" dir.corp.attribute.3.name="telephoneNumber" dir.corp.attribute.3.label="Phone Number" dir.corp.attribute.3.type="phone_number" dir.corp.attribute.4.label="Department" dir.corp.attribute.4.name="department" dir.corp.attribute.4.type="other" dir.corp.attribute.5.label="HomePhone" dir.corp.attribute.5.name="homePhone" dir.corp.attribute.5.type="phone_number" dir.corp.sortControl="0"/>
    </dir.corp>
  </dir>
</polycomConfig>

 gives me these results:

 

image

 

Details

 

image

 

Both times I have a Dial Softkey.

 

Best Regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

7 REPLIES 7
HP Recommended

Hello NPereira,

Most likely you have either not configured this correctly or utilize "old" parameters on a "newer" software version.

 

Please ensure you always include the currently used software version.

 

The community's VoIP FAQ contains this post here:

 

Jan 30, 2012 Question: Can I use a central Phone book or is LDAP / Corporate Directory supported?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello,

 

I am using 4.0.3 and 4.0.4 in some cases. I use the features.cfg file of 4.0.3 (there is no difference with 4.0.4's features.cfg file) and the search function works, it's simply the dial button that does not show up when selecting a user, I see the first, last name and the extention  number but no dial function key.

HP Recommended

Hello NPereira,

 

again not really knowing if there are any configuration issues the suggestion would be to work with your Polycom reseller and/or Polycom support directly.

 

In my Lab using:

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- PlcmConversionCreatedFile version=1.2 converted=Wed Jun 22 13:50:12 2011 -->
<!-- LDAP Example for Active Directorty Server -->
<!-- 10.252.75.201-->
<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">
<feature feature.corporateDirectory.enabled="1"/>
  <dir>
    <dir.corp dir.corp.address="ldap://xxx.xxx.xxx.xxx" dir.corp.backGroundSync="0" dir.corp.baseDN="dc=t3voipuk,dc=lab" dir.corp.filterPrefix="(objectclass=person)(!(objectclass=computer))(telephoneNumber=*)" dir.corp.password="password" dir.corp.scope="sub" dir.corp.port="389" dir.corp.transport="tcp" dir.corp.user="ldap@t3voipuk.lab">
      <dir.corp.attribute dir.corp.attribute.1.label="Last Name" dir.corp.attribute.1.name="sn" dir.corp.attribute.1.type="last_name " dir.corp.attribute.2.label="First Name" dir.corp.attribute.2.name="givenName" dir.corp.attribute.2.type="first_name" dir.corp.attribute.3.name="telephoneNumber" dir.corp.attribute.3.label="Phone Number" dir.corp.attribute.3.type="phone_number" dir.corp.attribute.4.label="Department" dir.corp.attribute.4.name="department" dir.corp.attribute.4.type="other" dir.corp.attribute.5.label="HomePhone" dir.corp.attribute.5.name="homePhone" dir.corp.attribute.5.type="phone_number" dir.corp.sortControl="0"/>
    </dir.corp>
  </dir>
</polycomConfig>

 gives me these results:

 

image

 

Details

 

image

 

Both times I have a Dial Softkey.

 

Best Regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

You where ultimately correct. my features file was from release 3 and not release 4. I guess there where some differences as now it's working fine.

 

Thanks

 

HP Recommended

hi Steffen,

 

what parameters to modify to display the dial softkey button and extension/phine number?

 

thanks.

HP Recommended

Hello Pereira,

 

Did you solved the dial button key? Because i got same thing with you.

 

Tks.

HP Recommended

Hello Sisob,

 

NPereira confirmed on the 18.10.2013 that he was using a wrong configuration.

 

I assume he is now using the example I posted and does therefore no longer have the issue.

 

I would advise you to do the same.

 

 Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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