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Corporate directory in VVX 500 and Sound point P 335

Occasional Contributor

Corporate directory in VVX 500 and Sound point P 335

We are facing on issue with corporate diectory , when searching for a user it pulls all users from Active directory , rather than showing only Lync users.


This issue is in VVX 500 and SP IP 335 models , both of them  with firmwares 4.1 .


Any idea on this ?

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Polycom Employee & Community Manager

Re: Corporate directory in VVX 500 and Sound point P 335

Hello Magesh,

The community's VoIP FAQ contains this post here:


Jan 30, 2012 Question: Can I use a central Phone book or is LDAP / Corporate Directory supported?

Resolution: Please check => here <=


Above explains in detail how to setup a LDAP connection. If the filter that searches the LDAP is not setup to specifically to search for LYNC users then the phone will simply display the response of the server.


You would need to make changes to your AD in order to add a attribute for LYNC users and then let the phone search for it.


UCS 5.0.0 added support for the Lync Address Book Service (ABS). UCS 5.0.0 is currently only compatible with the VVX phone range.


Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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