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Corporate directory result order

Highlighted
Occasional Advisor

Corporate directory result order

Hello all,

I have a small issue : When I search on the corporate directory of my polycom phone (Polycom 650 on 4.0.3 and VVX310 on 4.1.4),  the result list is not on the alphabetical order.

For example, when I search sb, the first result is sbap , and the second result is sbaa.Normaly it's sbaa first then sbap.

Moreover, there are result on the list that is not correspond the search (result zcaa , etc ...)

 

Do anyone have got this issue ? It is our ldap server configuration error (we use AD LDS).

 

Thanks in advance

Message 1 of 10
9 REPLIES 9
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Polycom Employee & Community Manager

Re: Corporate directory result order

Hello knuckles,

As long as you followed the engineering advise or the FAQ post I could not imagine this.

 

I suggest you run a wireshark trace via a spanned port and check what the LDAP server sends to the phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
Highlighted
Occasional Advisor

Re: Corporate directory result order

Ok, 

I did with wireshark some traces, the first search request is correct : 

(&(objectCategory=username)(toto-name=Sb*))

But then, i have other request like 

Filter: (&(&(objectCategory=username)(toto-name>=Sbaap))(|(!(toto-name=Bbaap))(!(toto-name<=bidule))))

 

etc ... i don't understand why the phone make those search request

Message 3 of 10
Highlighted
Polycom Employee & Community Manager

Re: Corporate directory result order

Hello knuckles,

 

I would need to look at the configuration of the LDAP on the phone and compare this to a working setup in the lab and check against the wireshark trace.

 

This is outside the scope for me as a moderator and due the fact that the VVX shows the same behavior and is a phone guaranteed in warranty please take this up the official support channels.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 10
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Occasional Advisor

Re: Corporate directory result order

Hello,

I resolved the issue , I set the parameter dir.corp.sortControl to 1, and now the corporate directory search is working fine

Message 5 of 10
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Polycom Employee & Community Manager

Re: Corporate directory result order

Hello Knuckles,

 

please be aware when using this parameter:

 

Control how a client can make queries and sorts entries locally. If 0, leave sorting as negotiated between the client and server. If 1, force sorting of queries (this causes excessive LDAP queries and should only be used to diagnose LDAP servers with sorting problems).

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 10
Highlighted
Occasional Advisor

Re: Corporate directory result order

Seem that i have another issue.

When I searched Bu*, there is no result.

I disabled the sort control, and now I have the result, but the order is wrong, and i have result such as AR...

 

My actual configuration file :

  <dir>
    <dir.local dir.local.readonly="0">
      <dir.local.contacts dir.local.contacts.maxNum="99" dir.local.contacts.maxNum.SPIP231="99" dir.local.contacts.maxNum.SPIP235T="99" dir.local.contacts.maxNum.SPIP320="99" dir.local.contacts.maxNum.SPIP321="99" dir.local.contacts.maxNum.SPIP330="99" dir.local.contacts.maxNum.SPIP331="99" dir.local.contacts.maxNum.SPIP335="99" dir.local.contacts.maxNum.SSIP5000="99" dir.local.contacts.maxNum.SSIP6000="99" dir.local.contacts.maxNum.SSIP7000="99"></dir.local.contacts>
    </dir.local>
    <dir.search dir.search.field="0"></dir.search>
    <dir.corp dir.corp.address="172.25.132.116" dir.corp.autoQuerySubmitTimeout="0" dir.corp.backGroundSync="0" dir.corp.baseDN="OU=1_Holding,OU=PPR Group,DC=bizphone" dir.corp.cacheSize="128" dir.corp.filterPrefix="(objectCategory=bizphonePoste)" dir.corp.pageSize="16" dir.corp.password="" dir.corp.port="389" dir.corp.scope="sub" dir.corp.sortControl="0" dir.corp.transport="TCP" dir.corp.user="bizphone-lire" dir.corp.viewPersistence="1">
      <dir.corp.attribute dir.corp.attribute.1.filter="" dir.corp.attribute.1.label="Nom" dir.corp.attribute.1.name="bizphone-nom" dir.corp.attribute.1.searchable="0" dir.corp.attribute.1.sticky="0" dir.corp.attribute.1.type="last_name" dir.corp.attribute.2.filter="" dir.corp.attribute.2.label="Prénom" dir.corp.attribute.2.name="bizphone-prenom" dir.corp.attribute.2.searchable="0" dir.corp.attribute.2.sticky="0" dir.corp.attribute.2.type="first_name" dir.corp.attribute.3.name="bizphone-reg-Sip-Id" dir.corp.attribute.3.label="Poste" dir.corp.attribute.3.type="phone_number" dir.corp.attribute.3.sticky=""></dir.corp.attribute>
      <dir.corp.backGroundSync dir.corp.backGroundSync.period="86400"></dir.corp.backGroundSync>
    </dir.corp>
  </dir>

 I also attached the wireshark traces.


For your information, we are using AD LDS on Win server 2K8 R2

 

Highlighted
Occasional Advisor

Re: Corporate directory result order

I don't understand why the topic wasn't upped when I replied yesterday.

Message 8 of 10
Highlighted
Occasional Visitor

Re: Corporate directory result order

Hello all,

I've got the same issue ... so if you got an answer 

Message 9 of 10
Highlighted
Polycom Employee & Community Manager

Re: Corporate directory result order

Hello all,

 

as already outlined in an earlier response please contact your Polycom reseller and/or Polycom support.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 10