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Create a forward soft key to an extension

Occasional Visitor

Create a forward soft key to an extension

Hi all,


I have been all over the place trying to find out how to find the script to add a soft key to a Polycom 331 running 3.3.0. that would make a one-touch forwarding key to a specific extension.  Here is what I have made so far.  I have added two keys one for forwarding (softkey2 "Fwd-108") and one for reversing the forwarding (Softkey3 "Un-fwd").  The file gets loaded and the buttons actually work, but only once after the phone is booted.  If i use them again, then buttons do not follow the same process (button pushes) and it fails.  I'm wondering if there is a simpler way to accomplish this other than what I have here:


    <feature.enhancedFeatureKeys feature.enhancedFeatureKeys.enabled="1"></feature.enhancedFeatureKeys>
  <softkey softkey.feature.callers="0" softkey.feature.forward="1"/>
  <softkey softkey.2.action="$FDivert$$FSelect$$FSoftKey2$$FSelect$$FDialpad1$$FDialpad0$$FDialpad8$$FSoftKey1$$FArrowDown$$FSelect$$FArrowUp$$FSoftKey1$$FArrowLeft$$FSoftKey3$$FArrowLeft$$FArrowLeft$" softkey.2.enable="1" softkey.2.label="Fwd-108" softkey.2.use.idle="1" />
  <softkey softkey.3.action="$FDivert$$FSelect$$FArrowDown$$FSelect$$FArrowDown$$FSoftKey1$$FArrowLeft$$FSoftKey3$$FArrowLeft$$FArrowLeft$" softkey.3.enable="1" softkey.3.label="Un-Fwd" softkey.3.use.idle="1" />

I don't do a lot of scripting, so be gentle.




Message 1 of 3
Polycom Employee & Community Manager

Re: Create a forward soft key to an extension

Hello Bob,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=


You may want to look at the example 1.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: Create a forward soft key to an extension

Hi Steffen,


Thank you for the response.  I did try your example (which is where I got the code originally), but maybe I didn't understand how it was working.

Two questions:

1.) Exactly was is $FDivert$$FSelect$$FSoftKey2$ mimicing for button presses.  That doesn't correlate to button presses for forwarding on this phone, but I may not be understanding what its really doing.

2.)Do I need to have my desired extension replace "8500" in  <divert"8500"/> to have it persistently forward to that extension?  It looks like in the graphic, when Forward is activated its going to 8500. 

3.) Does pressing the button again toggle on/off functionality of the forwarding?

4.) Will this work on a Polycom 321/331?


Thanks so much!


Message 3 of 3