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Creating EFK with list of user names

Occasional Advisor

Creating EFK with list of user names


    I have a bunch of 670's and what I'm trying to do is create an EFK for transfering callers. I want the user to hit the soft key and then be presented with a list of names that the user can select to transfer the call to. For example, when the user selects "Bob", the call would be transferred to Bobs extension 101,  "Jim" would go to extension 102, etc. So far, I haven't been able to get it to work correctly. If someone has a working example they'd like to share, I would be very grateful.

Thanks in Advance;


Message 1 of 2
Polycom Employee & Community Manager

Re: Creating EFK with list of user names

Hello Frank,

welcome back to the Polycom Community.

It helps all users of the community if old post's that you opened before at least receive an answer or mark them as solution provided.


Please have a look at all your "old" post's => here <= before posting new questions.


That way people who responded to your posts in the past may do so again in the future.


To your new question this is not possible. 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2