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Custom Ringtone Format

Occasional Advisor

Custom Ringtone Format

i wish to use a custom ringtone but when i convert the audio file to the format you use and try and install it to the server i get the invalid format error. no matter how i try and convert the file to the wav format it wont work on phone. can you please convert it for me, i have the full quality mp3 file on this link below. i hope you can help.

thanks

https://www.dropbox.com/s/5kdihxqi05epbiz/jigsaw.mp3?dl=0

Message 1 of 10
9 REPLIES 9
Polycom Employee & Community Manager

Re: Custom Ringtone Format

Hello @dingodoo ,

welcome back to the Polycom community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 10
Occasional Advisor

Re: Custom Ringtone Format

so u wont help me get the ringtome converted?

Message 3 of 10
Polycom Employee & Community Manager

Re: Custom Ringtone Format

Hello @dingodoo ,

 

prior to you ensuring that all previous posts have a meaningful update I am unable to do this.


Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 10
Occasional Advisor

Re: Custom Ringtone Format

have closed the other post, ended up thowing phone in bin as no obvious solution.

have a new vvx500 which am happy with

Message 5 of 10
Polycom Employee & Community Manager

Re: Custom Ringtone Format

Hello @dingodoo ,

 

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

 

The above post links to a discussion where a member has provided details on how to create a personal ringtone.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 10
Occasional Advisor

Re: Custom Ringtone Format

why is it so difficult to get help~?

https://community.polycom.com/t5/VoIP-SIP-Phones/Polycom-VVX300-and-custom-ringtones/m-p/83002#M1732...

i followed instructions on the faq page so have already done that before i posted here

as explained when i try and install into phone it says incorrect format, it is telling me the wav conversion file is not correct

this is why i am asking for help as when i try and convert it from mp3 to wav it does not work

Message 7 of 10
Polycom Employee & Community Manager

Re: Custom Ringtone Format

Hello @dingodoo ,

 

not telling us that you already where aware of the FAQ post wasted everybody's time. So far you have not really provided us with anything we could try and look at.

 

Your post does not have the minimal requested information in it (Read me first / FAQ) so you next and quickest step would be to open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 10
Occasional Advisor

Re: Custom Ringtone Format

I have already explainted what the problem is. I want to use a custom ring tone. I have tried to cobnvert it to wav using the format you use but despite me trying that phone rejects it saying invalid format

i have given you the mp3 file and asking can someone convert the file for me

i am not a business this is just a home phone so why would i have an end user person or business accouint

i thought this was a community site so anyone can ask questions and anyone can help solve issues

attached is the convered to wav file that is getting rejected by phone saying its invalid format

Message 9 of 10
Polycom Employee & Community Manager

Re: Custom Ringtone Format

Hello @dingodoo ,

 

just a quick recap how we expect things to work in this open and free community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

 

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

 

In addition we from Polycom cannot convert this file as we are unsure who the rights holder for this would be.

 

Stating all of the above simply following the linked FAQ post details and using the file you provided works fine with no issues.

 

The only reason for you to get the message you provided would be if you for example have set WAV to stereo.

 

 

 

Unsupported_audio_File_01.png

 

 

 

0306093544|so   |4|00|File name is /rfs0/jigsaw.wav
0306093544|utilm|3|00|utilParseWaveFileHeader: Parsing Wave file
0306093544|utilm|3|00|  RIFF Header
0306093544|utilm|3|00|---------------
0306093544|utilm|3|00|ID:         1179011410
0306093544|utilm|3|00|Length:     364418
0306093544|utilm|3|00|Wave ID:    1163280727
0306093544|utilm|3|00|	FMT Header
0306093544|utilm|3|00|--------------------
0306093544|utilm|3|00|ID:                544501094
0306093544|utilm|3|00|Fmt Size:          18
0306093544|utilm|3|00|Codec:             6
0306093544|utilm|3|00|Channel Count:     2
0306093544|utilm|3|00|Samples per Sec:   8000
0306093544|utilm|3|00|Bytes per Sec:     16000
0306093544|utilm|3|00|Block Allignment:  2
0306093544|utilm|3|00|Bits per Sample:   8

 

 

The above is based on assumption as I have not seen any logs confirming this and neither the verbiage of the exact error message.

 

The converted file you attached work fine when imported on a VVX 300 running for example UC Software 5.8.2

 

Ringtone_Working.png

 

 

0306094135|so   |4|00|File name is /rfs0/jigsaw - Community.wav
0306094135|utilm|3|00|utilParseWaveFileHeader: Parsing Wave file
0306094135|utilm|3|00|  RIFF Header
0306094135|utilm|3|00|---------------
0306094135|utilm|3|00|ID:         1179011410
0306094135|utilm|3|00|Length:     184824
0306094135|utilm|3|00|Wave ID:    1163280727
0306094135|utilm|3|00|	FMT Header
0306094135|utilm|3|00|--------------------
0306094135|utilm|3|00|ID:                544501094
0306094135|utilm|3|00|Fmt Size:          18
0306094135|utilm|3|00|Codec:             6
0306094135|utilm|3|00|Channel Count:     1
0306094135|utilm|3|00|Samples per Sec:   8000
0306094135|utilm|3|00|Bytes per Sec:     8000
0306094135|utilm|3|00|Block Allignment:  1
0306094135|utilm|3|00|Bits per Sample:   8

As you can see this works for me and due the lack of organised feedback I am unsure why it does not work for you.

 

 

Other volunteers are more than welcome to try and help you and if this all fails you need to go the route already explained.

 

I am not sure with what you mean by End User or Business account but again Polycom does not work with end users so the organisation who sold you the phone should be contacted for support. If they cannot provide the support please tell us the Phones MAC address so we can look up who originally purchased this from Polycom.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 10 of 10