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Custom Upgrade Server Trio

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Frequent Advisor

Custom Upgrade Server Trio

We use an internal ftp server to update the UC software on our 8300/8500/8800/C60 Trios and I'm trying to figure out (via a cfg file) a means to for our internal server to be the default. 

 

Utilities -> Software Upgrade keeps reverting back to Poly Hosted Server upon rebooting. 


Any advice on how to accomplish this? 

If so is it possible to configure a Trio so that it will automatically update the UC software if it detects a newer version on the server? 


Thanks!

Message 1 of 5
4 REPLIES 4
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Frequent Advisor

Re: Custom Upgrade Server Trio

Currently:

C60 UC Software Version 5.9.5.2831
8500 UC Software Version 5.9.5.2830

 

Message 2 of 5
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Polycom Employee & Community Manager

Re: Custom Upgrade Server Trio

Hello jbass@srcinc ,

 

Welcome back to the Poly Community.


Simply follow:

 

Mar 30, 2012 Question: Can I host my own upgrade Server?
Resolution: Please check => here <=

 

The above enables the pre-population of the URL

 

In addition, you could change this to:

<change	device.set="1"
		device.local.updateServer.set="1"
		device.local.updateServer="Location_of_SIP.LD_File" />

aka

<change	device.set="1"
		device.local.updateServer.set="1"
		device.local.updateServer.Trio8300="Location_of_SIP.LD_File"
		device.local.updateServer.Trio8500="Location_of_SIP.LD_File"
		device.local.updateServer.Trio8800="Location_of_SIP.LD_File" />	

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
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Frequent Advisor

Re: Custom Upgrade Server Trio

Thanks Steffen.

 

We currently have an ftp server in house that we use to update our Trios and it works fine.
The issue is that after the phone reboots Utilities -> Software Upgrade defaults back to "Poly Hosted Server". I need our internal server to be the default even if the phone reboots. 

Is it possible to configure the phones to auto-update if a newer version of UC software is detected? 
Ultimately I'd like the phones to auto update (from our internal server) once I edit the xml file and copy the new version to the ftp server.

Thanks again,
James

 

Message 4 of 5
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Polycom Employee & Community Manager

Hi Re: Custom Upgrade Server Trio

Hi James,

 

I recommend:

 

Nov 24, 2014 Question:How can the Phone automatically periodically check/poll for configuration changes or new software versions?

Resolution: Please check => here <=

 

Please familiarize yourself with the FAQ as most things have been already answered.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5