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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have solved the issue I was experiencing:

 

in phone%BWDEVICEID%.cfg:

  <bg>
     <bg.color.VVX300.selection bg.color.VVX300.selection="2,2" />
     <bg.color.VVX300.bm.2.name bg.color.VVX300.bm.2.selection="https://dms.ipt.someone.co.uk:443/dms/polycomvvx300/1.jpeg" />
     <bg.color>
      <bg.color.selection bg.color.selection="2,2" />
      <bg.color.bm.2.name bg.color.bm.2.name="https://dms.ipt.someone.co.uk:443/dms/polycomvvx300/1.jpeg" />
    </bg.color>
    <bg.VVX300>
      <bg.VVX300.color.selection bg.VVX300.color.selection="2,2" />
      <bg.VVX300.color.bm.2.name bg.VVX300.color.bm.2.name="https://dms.ipt.someone.co.uk:443/dms/polycomvvx300/1.jpeg" />
    </bg.VVX300>
    <bg.hiRes>
      <bg.hiRes.color>
        <bg.hiRes.color.bm.2.name bg.hiRes.color.bm.2.name="https://dms.ipt.someone.co.uk:443/dms/polycomvvx300/1.jpeg" />
        <bg.hiRes.color.bm.2.em.name bg.hiRes.color.bm.2.em.name="" />
      </bg.hiRes.color>
    </bg.hiRes>
  </bg>

Then upload the 1.jpeg under the specific Identity/Device Profile Type as a new file (Broadworks).

 

This worked for me - hope this helps others........just dont forget to get the jpeg image right depending on VVX model.

 

Cheers

 

Dave

HP Recommended

Hi Dave,

 

in my case the issue was not having the provisioning server setup.

 

If that is in place and you load a background screen via the Phones Webinterface it will be uploaded to the provisioning server and re-loaded once a phone reboots.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

To upload image (not using web interface) via USB.

(Images must be JPG - may support other formats but this worked for me)

1. 'Quick format' USB to FAT32

2. Resize JPG to roughly 320x170

3. Add file to USB

4. Insert USB

5. Navigate to Settings >> Features >> Removable Storage >> Picture Frame, set background image

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